BACKEND TECHNICAL SUPPORT SERVICES


Our staffing services wherein we staff experienced resources for our clients , comes about with our decade old experience of training and grooming talent in the areas of IT /Telecom - precisely VOIP, IP/Data, Networking, Telephony, Infrastructure & Application support, etc. Technical support is all about accuracy which is consistently provided to our clientele which makes them more confident to focus on their business expansions.

As market places turn increasingly global, so does the facet of human resource challenges. It has been our focus to keep pace with the challenges, define and solve specific staffing needs of our clientele,whereby allowing companies the time and freedom to do what they do best: focus on their core business. Our core staff is with us for over 5 years now as we treat staff as equal and provide them the right technical exposure to support customers with confidence and elegance.

For technical support, we offer permanent staffing to all our employees. We believe in providing commitment for our backend support service activities that we provide to our clientele from time to time. Making them equipped to handle technical & backend support with ease & versatility makes them successful in their service delivery. Resolving issues with least Average Time for Resolution & Average Resolve Rate makes all the difference to our stats to evaluate our engineers.


Backend Support Services include
  • Customer Query Helpdesk
  • Complaint Handling and Dispute Resolution
  • Trouble Ticket Handling / Management
  • Technical Understanding of Issues & suggest towards time bound resolution
  • Loyalty and Retention of client customers

Technical Support Services
  • L1 to L3 support for its customer based applications which needs technical support
  • Remote Monitoring & Diagnostic
  • Application / product updation & patches - Relating with customer to resolve queries
  • Warranty & Account

Our aim in technical & backend support is to provide our clients an edge over what they have done or practiced over the years. We aim to add value to our processes so as to meet client expectations and bring about esteem satisfaction.