Before trying to understand the benefits derived from Managed Service Provider and IT managed services, it is very much essential for the entrepreneur to know as to what managed IT services are all about. When an organization subscribes to managed services, the service provider is said to manage the network applications and equipment on the premises of the customer. This is in accordance to the terms of service level agreement that has been established towards meeting the unique business requirements of the organization. Some managed services get hosted, which means that service provider hosts equipments within the facility rather than that of the customer and tries to deliver services to the employees of the company over WAN.
Handling complications in changing IT environment
With IT services environment changing at a constant pace with further expansions and upgrades, it can become quite complex for any organization to manage by its own. Therefore, considering the business responsibilities, there is a need for highly available non-IT and IT infrastructure for powering the business without gaps present in operations and with real time, uninterrupted flow of information within the organization. For this, the IT strategy is required to be aligned directly to the business strategy and it is what the managed IT services would be doing to help the business.
Moreover, managed IT services do allow the business to have IT operations to be offloaded to the service provider, which is termed as managed services provider. This provider is said to assume continuous responsibility for monitoring, managing and problem resolution 24 hours for IT systems within the business.
These days, most IT companies have been promoting managed services, since it places IT support organization on similar page as the business which they have been serving. For medium and small sized business, managed services can provide capabilities that are of enterprise class for predictable monthly fee, but without needing huge capital investment. Organizations that outsource IT functionalities end to enjoy higher network availability and support, enable internal IT employees to concentrate on strategic activities rather than on network support and to pay for networking services which is required.
Managed service also is quite responsible towards finding and fixing issues, much before it affects the business in a negative manner. Proactively serviced and well maintained computer network would run much better. Having proactive network monitoring, desktop optimization and patch management performed on regular basis, the business is sure to notice tremendous difference in regards to operations and the entrepreneur is sure to reap in the benefits, by preventing long term problems, instead of fighting them.
Apart from this organizations are also in a position to control and diminish their overall operation expenditure with flat rate billing model. Getting cost effective access towards enterprise level support can be a reality by hiring such support services. The provider also manages effectively all the vendor relationships, problems with net outages/slowness, phones, printers, websites, cell phones, etc., all of which are dealt directly with the vendor by a managed service provider.