Monthly Archives: October 2015

Save your Time and resource with Flightcase IT Managed Services

IT managed services

Telecom operators are generally under persistent pressure to manage capital expenditures related to network deployment and struggling with ways to reduce network operating costs. Managed services providers help network operators realize these goals. The buzzword relating to IT Support is “IT Managed Services”, and every day more and more businesses are jumping on the bandwagon. As a definition, Managed Services allows a business to offload IT operations to a service provider, known as a IT Managed Services Provider. The IT managed services provider assumes an ongoing responsibility for 24-hour monitoring, managing and/or problem resolution for the IT systems within a business.

The next stage in evolution is to outsource value-added services including content, commerce, and next generation communication services. This is a key development as network operators are poised to lose revenue and margins both do to marginalization of bearer services (voice and data both) and the need for value-added service (VAS) applications.

We continue to see top players such as Ericsson, Huawei, and Nokia Siemens Networks dominate the market and remain committed to provide managed services. However, their dominance is threatened by disintermediating technologies such as Network Function Virtualization (NFV) and Software Defined Networks (SDN). At the same time, NFV and SDN are both excellent opportunities for managed service providers to solidify their roles with network operators.

The changing nature of IT managed services in telecoms:

The mobile market is becoming an increasingly challenging environment: Regulation, competition within and outside the established value chain, the appearance of new entrants and the fast-paced change in user requirements are starting to put a strain on mobile operator profit margins. Moreover, financial and market trends that previously followed a cycle of years can now disrupt a mobile business in mere months. One such example is the of erosion SMS-messaging revenue due to competition from OTT services and other free offerings from Web companies, including WhatsApp, Viber and Apple’s Facetime and iMessage. Operators have little leeway to challenge these services and are realizing that they need to streamline their business in many ways, so that they remain profitable and agile and can respond to user demands. As these trends progress, operators are finding out that vendors are likely to become valuable partners, rather than merely infrastructure providers.

Over 2010 through 2013, new trends have redefined the telecoms market, including mass-market LTE networks, rapid smartphone adoption and awareness of data services among users, as well as several other trends that have established new ecosystems. There are a number opportunities for and threats to mobile operators in developed markets.

With Flightcase’s Telecom/IT managed services, we take full responsibility for running customer’s backend Operations of NOC/Engineering services; day to day switch maintenance as well as we can take care of their Rates/Billing activities.

Reduce Network Operating Costs with help of Managed Service Provider

Best Managed Service Provider

Managed Service Provider

 

Managed service is the practice that clients of the IT/Telecom industry follow to outsource their day-to-day management responsibilities and functions as a strategic method for improving their operations and cutting down expenses.

The client is fully accountable for the management and control of the organization or system – including the functionality and performance of the managed service.

A Managed Service Provider basically manages the processes within the client’s IT Infrastructure and end user systems and handles the internal processes on a proactive basis under a subscription model.

The billing for a Managed Service is generally flat monthly fee under the subscription model. This system of billing provides the Managed Service Provider with a monthly recurring revenue system rather than billing to be one time transactions for any current IT project. The outsourcing engagement is generally under a service-level agreement that defines the contractual arrangement between the MSP and its clientto ensure that the performance and quality of the delivered service is maintained that will govern the relationship.

Managed services work differs from other business models in the IT solution provider and channel partner space. One key departure is recurring revenue. Solutions providers pursuing the break/fix model, for example, usually price their services on a time-and-materials basis, billing an hourly rate for repairing a customer’s IT equipment and charging for parts or replacement gear. Companies performing IT project work, such as computer systems installation and integration, may charge a fixed price for products and services. Either way, those solutions providers generate revenue on a one-time basis from each project.But, in general, the conventional solution provider business is mainly transactional. An MSP’s recurring revenue stream, on the other hand, potentially provides a more stable and predictable base of business.

Managed Service Provider helps telecom operators who are under persistent pressure to manage capital expenditures related with network deployment and to reduce network operating costs. The next stage in evolution is to outsource value-added services including content, commerce, and next generation communication services. This is a key development as network operators are poised to lose revenue and margins both do to marginalization of bearer services (voice and data both) and the need for value-added service (VAS) applications.

Because of the increasing competition and commoditization from traditional telecom products, Managed Service Providers are either in the process of or planning for making a move to the next generation, converged, network infrastructures in order to offer new, revenue-generating services. Making this transformation can be complex and difficult. However, if done correctly, working with a managed services provider and outsourcing all or part of the next generation network planning, implementation and management, the transition to the new infrastructure can occur quickly and efficiently and with reduced risk.