Monthly Archives: January 2016

Building and Operating a Network Operation Center: It’s Easier Than You Think

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In today’s highly competitive business environment, all the running enterprises depend on sophisticated networks and technologies to protect their critical data and provide better service quality to their customers. In order to derive maximum benefits from their existing infrastructure, every organization is increasingly depending on the service providers to manage their tools and process with skilled and experienced resources at an optimal cost, allowing the companies to concentrate on their core business and smooth service delivery thereby increasing efficiency and productivity within the organization.

Network management services are generally defined by the customer, and include scheduling and performing software updates, providing help desk support for employees and customers, as well as monitoring, analyzing and responding to alarms. The team performing these activities is termed as NOC staffsthat schedule on-site support as needed, and work in conjunction with front line maintenanceand global service center if necessary. The NOC also provides 24/7/365 monitoring, ticketing system, disaster recovery and contact with a live person, not a touch-tone menu.
A GNOC is nothing but a NOC (Network Operations Center) that operates for multiple networks across various geographies from one central location.

Monitoring network devices, from different vendors, and network interconnections is crucial to any organization. At Flightcase, it’s our responsibilities to allow our customers to discover all these devices efficiently, optimize network management and performance, and understand alarms and events.
GNOC connects with telecom networks, Operation Support Systems, Element Management Systems, and multiple NOCs and operates out of one centralized location. It works as a large delivery center for network support, fulfilment and readiness. All alarms, customer complaints, service requests flow into the GNOC as input, engineers at the GNOC process the inputs and generate corresponding outputs. With a GNOC, a network provider can achieve scale and improve service efficiency, quality and flexibility.

The benefits from a GNOC are mentioned below:

  • Quality Consistency: Since at a GNOC tasks are repetitive in nature, it leads to better knowledge accumulation from actual operations and scope for improvement.
  • Better Traffic Management: GNOC goes through a 24/7 work model, it allows for the constant view of the entire network with proper data visualization in place. Network providers can therefore monitor, manage and maintain geography-wise service levels at all times.
  • Lower Cost: It leads to the streamlining of the operational processes.In case of a GNOC, IT infrastructure costs are contained and high levels of automation leads to a considerable cost reduction.
  • Higher Security: With the centralization of the NOCs, providers can actually invest well into the different standards of security, such as physical security, data network security and information security.With so many upsides lined up for a GNOC, there is little or no space for network Managed Service Provider providers to think otherwise than invest in one.

Network Monitoring is a term that can encompass both active and passive monitoring systems that handles anything from intrusion detection to Internet and protocol analysis, network troubleshooting, application performance ratings, access control, VoIP analysis, IPTV service assurance, and on and on. In terms of IP Communications, a great deal of ‘network monitoring’ has to do with maintaining a high Quality of Service — checking for packet traffic congestion on the network along with any accompanying physical infrastructure problems.

Strategic Ways To Outsource, And When To Do It

 

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The concept of outsourcing Services is not a recent phenomenon in the industry. Companies have been outsourcing their non-core services or functions to the specialists in order to get their work done faster and in a more effective and cost efficient way. The ideology of outsourcing of IT management functions started in the late 80’s and since then it has grown into a multi-billion dollar industry. At the initial stage, the key driver for outsourcing was to have a direct control over the operational expenses. However, over the period of time several other factors have come into picture that are equally prominent such as flexibility in control of investments and resources, risk sharing, acquisition of special skills and competencies, revenue sharing, establishing long term strategic relationship, etc. The decision of outsourcing attaches special significance in the strategy formulation in the company or any operation.

As far as telecom operators are concerned, it has been observed that the decision of outsourcing is based on a said set of parameters that is not different from the rest of the industry standards. In the recent past, it is been observed that telecom operators have extended this model by outsourcing management of network infrastructure, management of towers, billing systems, marketing, etc. This is creating new working models and relationships.

When a company outsources, it eliminates the cost associated with the hiring of new employees such as management oversight, training health insurance, employment taxes, retirement benefits, etc. Since it’s impossible for every company to be a specialist in all domains, so outsourcing lets companies focus on their core competencies. The company’s ROI increases when they outsource their functions to their outsourcing partner that is specialized in the required area as instead of gaining knowledge of just one person being hired, company can actually capitalize on the collective experience of the team of IT managed service provider for professionals who generally are well trained and certified.

Outsourcing helps companies to retain employees for their highest and best use, rather than wasting their time on things that may take them longer than someone who is trained in these specific areas. It helps to hire resources on contractual terms that falls within the budget and that is efficient enough to perform the task to the highest customer satisfaction. When a company plans for improving their costs, quality, service, or speed, the core business functions are pushed aside, but they still remains important and are essential to be handled with same conviction.That is the time when outsourcing plays a vital role and helps companies to focus on their restructuring without hampering their core business functions that is taken care of by the outsourcing partner. Though its taken care of by the outsourcing counterpart, but companies generally ought to look into the same by showcasing their involvement and that would help companies to grow with their partner.

By outsourcing non-core business functions, companies can spend their capital funds on items that are directly related to their product or customers. With the advancement of technology, it is very expensive and time consuming to cope up with the changing technology. Since IT Outsourcing Partners work with multiple clients, they remain updated about technology and hence are able to suggest the best solution. This kind of knowledge and experience dramatically reduces company’s risk of implementing a costly wrong decision.