Monthly Archives: May 2016

Managed IT Support services – Build up for change

managed-11

 Technology heavily dictates the technical support. With the advancement of technology at an increasing pace there has been various paradigm shifts. In the recent years, the changes in the technical support have been immense with the all-time increasing and diversifying technology trends, not only limited to business clients but also for consumers. The way technical support is being delivered had been impacted to a great extent from the time of BYOD (bring your own device) to the use of smartphones and tablets.

A new app or a new cloud based solution for this is been developed each day. The challenge for the most savvy tech support person is also challenged with the swift change is Information Technology. But the same representative is expected to complete the task of providing user friendly IT technical support to those customers who need help with their devices. This required every minute updated expertise with an awareness of the customer’s expectations. Precisely, with the constant upgradation in Information Technology over the years the job roles of tech support guys have also gone through change that needs to be in par with the changing technology.

So hiring a Managed Service Provider to assist your company with your IT technical support needs is little time consuming but it’s not a tough job. Countless companies are there in the market who provide the usual services that you expect for your IT needs and that will allow your business to function, but one needs to do complete research while collaborating with companies as only a handful of the companies will help you grow and stand out.

Shopping around for your IT support company is time-consuming but should not be a tough task. Countless companies provide the usual services that will allow your business to function.

However, only a handful will give you the edge that will make your growing business stand out.

A Managed Service Provider like Flightcase assists clients with different levels of support in order to meet the requirements saving the IT staff from the herculean task of remaining updated with the changing technology. Trouble shooting is performed especially for high level critical issues. Such issues that needs trouble shooting is generally urgent as well as time consuming. It can be all hands on deck activity but at the same time other tasks at priority falls to the side. A Managed Service Provider focusses on trouble shooting, reporting and communicating the status to the internal staff so as to achieve prompt and appropriate resolution.

Also, the service of a Managed Service Provider is not limited to a time, its offered 24/7. In today’s progressive business world there lies no concept of normal business hours as they have to be available all the time. Managing networks is a service that needs attention round the clock. Hence, quick response and proactive security must be available at all time of the day. Any efficient Managed Service Provider like us needs to have sufficient resources in order to assist their clients with remote management and first call support on a 24X7 NOC Monitoring basis. So either all the issues need to be handled around the clock or they need to have alternative backup for the internal staff at the time in case they are not available. Another added advantage a Managed Service Provider can offer is the multi-language support. This way they can help their customers get on the fast track of overcoming the language barriers for internal global users or to meet the demands of the various customer segments.