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NOC Services Contribute to Business Success



24x7 NOC Network Monitoring

The Network Monitoring Center is a must in today’s world, since every organization big or small is fully dependent on their networks. In every business, the most important aspect is how we communicate within or outside the organization, in order to smoothen the workflow and business operations. For that we need running servers and networks that off course is not every organization’s speciality and it’s certainly not their business. That is the area wherein the role of a Network Monitoring Center comes into picture. So any organization that has to focus on its core competencies and needs hassle free network monitoring so that they can have uninterrupted networking, generally partners with a Managed Service Provider like Flightcase, IT Services. Economy is one of the factors that attract companies to partner with Managed Service Providers based out in India. In addition to that, the basic fact that underlies is that India has the large pool of resources/engineers available across our country.

NOC services allow any organization to expand their profit margins and with the uninterrupted networks delight their customers. It’s obvious if your networks are always taken care of by a Managed Service Provider, there would hardly be a time when your network is down and your client is facing any issue or challenge because of that. This in turn results in customer satisfaction that adds on to your profit margins and business expansion.

A NOC identifies and resolves more alerts/month, making you look good in front of your customer. But while partnering with a Managed Service Provider, an organization has to ensure that it partners with a MSP that is reliable and dependable because if they choose a partner that is not reliable then they end up having more issues than they expect to resolve.At any given time there could be a wide array of difficulties, situations or issues in your network which can arise on a daily basis and that could result in having an adverse effect on your business.

The issues can range from connectivity problems to issues regarding security features. Inany case, employing an NOC service Provider like us becomes very necessary as being specialists in this field, we can diagnose the issue to easily expedite the repair and get the operation running smoothly again in no time.Our skilled professionals monitoring the network are well trained to deal with any obstacle that could come up ranging from troubleshooting the problem to find a solution or offering some knowledgeable advice.

Our NOC engineers work 24/7 in order to address to the networking issues within the company. The services could vary from monitoring, management for issues, configuration management and so much more. The network of experienced engineers will span over a wide range of operating systems, programs, applications and platforms. Our NOC engineers by offering networksurveillance can easily recognize any glitch within the networks, often before it escalates into a problem. Our other services also include traffic monitoring and optimization of the network.

Build your business with outsourcing Services




Outsourcing and offshoring began as cost-cutting measures, but companies that create real sustained value routinely use them for far more strategic ends–to gain capabilities that they don’t have in-house, or to strengthen capabilities they do have. Surveys say that 85% of those winners use capability-sourcing broadly and strategically for everything from developing world-class talent to bringing new products to market faster and enabling business model innovation. In other words, they’ve moved way beyond mere cost-cutting.

Based on the research and experience with clients, its been found that leading companies use capability-sourcing to build five strategic capabilities like Tap into global talent, build partnerships that both capture value and reduce risk, seize new local market opportunities, get to market faster and boost innovation and disrupt traditional business models.

Telecommunications operators looking for ways to cut costs and concentrate on their core businesses have been giving more thought to the outsourcing of their network and field services operations.

Outsourcing Services is an arrangement in which one company provides services for another company that could also be or usually have been provided in-house. Outsourcing is a trend that is becoming more common in information technology and other industries for services that have usually been regarded as intrinsic to managing a business. In some cases, the entire information management of a company is outsourced, including planning and business analysis as well as the installation, management, and servicing of the network and workstations.

The best outsourcing deals need tweaking as time goes on. Good governance ensures that you and your IT outsourcing provider are on the same page.

A big reason why deals fall apart is that not enough time and effort goes into the governance process to keep the relationship and contract alive and adding value over time.Outsourcing deal governance operates on multiple levels. The governance process requires having the right technical and business intelligence tools to effectively and efficiently measure the performance of the IT outsourcing provider against the contract.

Outsourcing of the generalist functions, including payroll, benefits administration and

Employee relations, has considerable momentum today. The recruitment function, however,

is now taking the lead.Outsourcing sources is a growing practice and defined as a specialized service that allows clients to outsource some or all of the recruitment function. In the

Outsourcing the Sourcing function the provider leverages the combination of

Strategy, technology, resources and vendor management to improve the

Recruitment process.

For NOC Outsourcing Services, we have dedicated engineers who monitor your network and do not let any critical issue happen that can harm your business productivity and produce downtime. This is done proactively by the service providers like us that any business hires for this purpose. Wealso have IT support tools based on the latest technology helping to maintain and monitor your IT network.



Save your Time and resource with Flightcase IT Managed Services

IT managed services

Telecom operators are generally under persistent pressure to manage capital expenditures related to network deployment and struggling with ways to reduce network operating costs. Managed services providers help network operators realize these goals. The buzzword relating to IT Support is “IT Managed Services”, and every day more and more businesses are jumping on the bandwagon. As a definition, Managed Services allows a business to offload IT operations to a service provider, known as a IT Managed Services Provider. The IT managed services provider assumes an ongoing responsibility for 24-hour monitoring, managing and/or problem resolution for the IT systems within a business.

The next stage in evolution is to outsource value-added services including content, commerce, and next generation communication services. This is a key development as network operators are poised to lose revenue and margins both do to marginalization of bearer services (voice and data both) and the need for value-added service (VAS) applications.

We continue to see top players such as Ericsson, Huawei, and Nokia Siemens Networks dominate the market and remain committed to provide managed services. However, their dominance is threatened by disintermediating technologies such as Network Function Virtualization (NFV) and Software Defined Networks (SDN). At the same time, NFV and SDN are both excellent opportunities for managed service providers to solidify their roles with network operators.

The changing nature of IT managed services in telecoms:

The mobile market is becoming an increasingly challenging environment: Regulation, competition within and outside the established value chain, the appearance of new entrants and the fast-paced change in user requirements are starting to put a strain on mobile operator profit margins. Moreover, financial and market trends that previously followed a cycle of years can now disrupt a mobile business in mere months. One such example is the of erosion SMS-messaging revenue due to competition from OTT services and other free offerings from Web companies, including WhatsApp, Viber and Apple’s Facetime and iMessage. Operators have little leeway to challenge these services and are realizing that they need to streamline their business in many ways, so that they remain profitable and agile and can respond to user demands. As these trends progress, operators are finding out that vendors are likely to become valuable partners, rather than merely infrastructure providers.

Over 2010 through 2013, new trends have redefined the telecoms market, including mass-market LTE networks, rapid smartphone adoption and awareness of data services among users, as well as several other trends that have established new ecosystems. There are a number opportunities for and threats to mobile operators in developed markets.

With Flightcase’s Telecom/IT managed services, we take full responsibility for running customer’s backend Operations of NOC/Engineering services; day to day switch maintenance as well as we can take care of their Rates/Billing activities.

Reduce Network Operating Costs with help of Managed Service Provider

Best Managed Service Provider

Managed Service Provider


Managed service is the practice that clients of the IT/Telecom industry follow to outsource their day-to-day management responsibilities and functions as a strategic method for improving their operations and cutting down expenses.

The client is fully accountable for the management and control of the organization or system – including the functionality and performance of the managed service.

A Managed Service Provider basically manages the processes within the client’s IT Infrastructure and end user systems and handles the internal processes on a proactive basis under a subscription model.

The billing for a Managed Service is generally flat monthly fee under the subscription model. This system of billing provides the Managed Service Provider with a monthly recurring revenue system rather than billing to be one time transactions for any current IT project. The outsourcing engagement is generally under a service-level agreement that defines the contractual arrangement between the MSP and its clientto ensure that the performance and quality of the delivered service is maintained that will govern the relationship.

Managed services work differs from other business models in the IT solution provider and channel partner space. One key departure is recurring revenue. Solutions providers pursuing the break/fix model, for example, usually price their services on a time-and-materials basis, billing an hourly rate for repairing a customer’s IT equipment and charging for parts or replacement gear. Companies performing IT project work, such as computer systems installation and integration, may charge a fixed price for products and services. Either way, those solutions providers generate revenue on a one-time basis from each project.But, in general, the conventional solution provider business is mainly transactional. An MSP’s recurring revenue stream, on the other hand, potentially provides a more stable and predictable base of business.

Managed Service Provider helps telecom operators who are under persistent pressure to manage capital expenditures related with network deployment and to reduce network operating costs. The next stage in evolution is to outsource value-added services including content, commerce, and next generation communication services. This is a key development as network operators are poised to lose revenue and margins both do to marginalization of bearer services (voice and data both) and the need for value-added service (VAS) applications.

Because of the increasing competition and commoditization from traditional telecom products, Managed Service Providers are either in the process of or planning for making a move to the next generation, converged, network infrastructures in order to offer new, revenue-generating services. Making this transformation can be complex and difficult. However, if done correctly, working with a managed services provider and outsourcing all or part of the next generation network planning, implementation and management, the transition to the new infrastructure can occur quickly and efficiently and with reduced risk.

IT Managed Services and Telecom Management Services India

Telecom Management Services India

Telecom Management Services India

Innovation is the key when it comes to Managed Services, in particular Telecom Management Services where the customer is the audience who has to be addressed and supported as per his needs/goals. Value creation comes from improved IT and Telecom Managed Services which makes the customer feel significantly superior as his business is well taken care off. Customers off late are empowering IT Managed Services providers and in particular in the area of Telecom Management Services where in Network Monitoring is being closely followed up for better traffic analysis and improved resource capability.

Managed Services in the IT OR Telecom sector is a need for customers to focus on their business where as specialists are managing to bridge gap between customers and their respective vendors. Today market is shrinking and opens up the need to be more creative and key competitive strategies are much required. A personalized experience that can provide IT and Telecom Managed Services as a fulfilment exercise for its customers is very much important. Work collaboration has to be in tandem to expectations of its customers who rely as much to get the edge of its experience of Managed Service Providers as Telecom Management Services from India is no different. Knowledge of resources are the key as the best of Managed Service Providers aim to ensure that their delivery centers have the best of resources, which is beyond just people but also ensures that return is of skill and creative. All customers look for creative people who will outdo their own selves and provide the much needed value addition. In Telecom space where Telecom Management Services, aim is to get better monitoring tools and processes in place which adds value to what’s invested , thus ensuring customers and vendors also see the value in their respective associations.

In short, we (Flightcase) will always be at an edge as we exactly provide what our customers expect from us. On the IT Managed Services as well as Telecom Management side we provide best options to client to ensure visible and tangible business outcomes with improved business margins which is the key for any business.

Managed Services and Telecom Management for clients in India is just not about clients reducing margin, it is beyond effective customer service and quality service delivery. Telecom Management services in India have had its growth and diversification in various forms and it is for we service providers to catch that opportunity ahead of us. Focus as providers is also what makes the difference wherein our versatile experience in managing services of IT and Telecom Management helps us to have an edge above client’s delivery mechanism. We are kind of specialists in what we provide as IT Managed Services and Telecom Management Service specialists.