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Network Monitoring to manage your cloud

Network Monitoring

Along with the network monitoring assistance on various devices, Flightcase also assists its clients with the technical support services allowing them to deliver the highest level of service while lowering costs to their business. When the clients look for technical support, they need it in the minimal time so that it doesn’t hamper their business.

There are ways to reduce the support requests and time spent on it. One can never encounter a situation where support requests are completely eliminated. But one can work around the same to minimize the number of requests and reduce the time taken in dealing with them. And we focus our services to be customer centric and deliver results in the least time possible.

With the changing technology, most of the companies are increasingly adopting their reliance on the cloud services and this had led to the drastic change in the IT environment that is way beyond the imagination of the successors of the enterprises. This can benefit network monitoring changing the network’s classical meaning and proving that network monitoring is an imperative step towards moving to the cloud.

Network Monitoring is an important aspect ensuring that the company’s performance is well maintained as their entire networks are being monitored continuously for the smooth functioning of their business operations. But if we look at cloud computing in that regards, we get to know that no longer companies have a fixed set of assets that has to be operational and performing to the best of their abilities all the time. But ear is now for on-demand computing wherein resources needs and capacity do vary depending on the demand.

If we talk about the traditional network implementation, the major focus of the network and application monitoring remains on the availability and performance of the network and server infrastructure. The network devices generally include routers, switches and firewalls that are usually monitored with a Network Management System that uses traditional protocols such as SNMP, ICMP and WMI in order to accumulate performance statistics. Various tasks involved in advanced management systems include network device discovery and mapping, network device performance monitoring, real-time intelligent alerting and reporting, application monitoring and many other features that aids in the process of monitoring and managing the performance of the networks.

With the cloud network being introduced in the picture, lot many additional significant extensions are added like the performance of the company’s ISP (WAN) and its cloud provider. As a matter of fact it is known that both the company and the cloud provider are strongly linked via WAN, hence it becomes imperative to monitor its performance. However, monitoring WAN performance is just not enough. It needs to be followed by understanding the company’s network traffic. So it is important to be known that who is using the network traffic, how much is it being used and what is it being used for. So we can say that the focus of network monitoring in a cloud environment faces a drastic shift from managing infrastructure to managing service availability and performance. Hence, it can easily be stated that one of the big advantages of cloud computing is not only outsourcing the provision of a scalable, enterprise grade network, but also the necessity to monitor and manage it as well.

Doing the right thing is very important to achieve great results. Similarly, network monitoring will not give results if right things are not being tracked. The usual areas that are considered while examining are bandwidth usage, application performance and server performance. It is a fundamental task to monitor the traffic on which all other network building and maintenance tasks are heavily dependent upon. It generally focusses on resources that support internal end users. Hence, network monitoring systems are expected to evolve to oversee an assortment of devices like Blackberry, Call Phones, Servers & laptops, Routers and Switches.

There are few network monitoring systems that come with the automatic discovery. This solely means that these systems have the ability to continuously record devices as and when they are added or removed or have undergone any configuration changes. These tools are capable of segregating devices dynamically. It is obvious that one gets to know from such tools in real time that what is being deployed, automatic discovery and categorization of segments that surely helps companies to plan their growth. In addition to these, they also help in pinpointing the problems.  It can be estimated that if all the devices at a certain location are underperforming, there is a possibility of a resource management problem to be addressed to.

We as a Managed Service Provider assure our clients to deliver the best of our network monitoring services so that they may never or least encounter their networks to be down.

How can you pick a MSP?

Remote Monitoring and Management

It is a well-known fact that for the business model that Managed Service Providers follow, it is of prime importance that devices are monitored remotely for managing their business efficiently. So now the question is how this is done. Precisely there are 2 options of getting this done ensuring that the quality of the remote monitoring is of high standards:

  1. In-house: Some companies believe in focussing on their in house talent and hence, prefer getting the remote monitoring and management in-house. This helps them to build their talent pool and be self-dependent for running their business smoothly.
  2. Outsource: Few of the companies who want to put their efforts in their core business processes and not on the technical issues, opt for hiring a white-label service desk or Managed Service Provider. This helps them to reduce their operational cost and increase revenues.

In the changing technology, all companies want to focus on their business and forget about the non-core functions. This has led to the emerging need of MSPs by companies in order to hand over their networks to the vendors who have years of hand on experience in managing the networks efficiently. All the Managed service Providers need to be in the leading edge on the Remote Monitoring and Management world.  An efficient MSP has their remote monitoring and management platform up to date with technological changes. This in turn leads to the continuous monitoring the stability and security of the company’s IT network system. This adds on to the productivity of the company as it encounters maximum network uptime, increase efficiency and focus on their core business functions.

With the Remote Monitoring and Management, companies enjoy the below benefits:

  1. It is evident that if companies spend less time worrying about their IT concerns, they can utilize their time in nurturing their customers and growing their business exponentially.
  2. The regular maintenance and support services can be performed stealthily without any hindrance to the workflow.
  3. When the reports are being generated fully customized as per the client’s requirements, it gives the company complete visibility into their network health and IT assets. This allows the companies to timely budget their IT expenses.
  4. If company comes across any unexpected expense for maintaining their IT networks, it is a huge loss as in addition to bearing these expenses when their systems go down, they lose a major chunk in their business as well. Hence, Managed Services are a saviour in such case as it ensures the operational flow of their IT Network and assets at a pre-established monthly fee with their vendor who very efficiently manages and maintains their network remotely leading to no or minimal downtime.
  5. MSPs regularly handle all the recurring maintenance tasks ensuring that all the devices up to date and maintained at all times.
  6. MSPs know for the fact that time is money and so all the system maintenance task is being performed during off-peak hours. This makes sure that there is no or minimum disruptions to their network.
  7. The companies need not worry if their system goes down at an odd hour of the night as Managed Service Providers are continuously monitoring their networks 24 X 7. And the resources that are being aligned not only know how to detect an issue, but they are also well trained to react to the problems and take necessary actions whenever they occur.

When one can rely on Network Monitoring Services of a MSP:

  1. One of the major challenges is in handling Alert Validation and Escalation. In operations, one of the major reasons of frustration is with the unwanted noise from alerts. A major part of the alerts that are being generated from devices or monitoring tools are generally non actionable. Majority of the companies face the issue of distinguishing that which alerts one should read and which alerts they should trash. To deal with such issues, an efficient vendor generally has a run-book that is a compilation of the instruction set defining the steps to be taken in case a problem arises before contacting the vendors for their attention.
  2. An efficient MSP tends to have a set schedule in order to review the new releases and for executing a testing for them, before those releases are actually installed in the physical systems of the company. Also, this has to be aligned to the requirements of the client, so that they are fully satisfied with the services of MSP.
  3. When we talk about customer satisfaction, MSPs like us are focussed in notifying our customers of the successful completion of backups and all the relevant updates that they need from time to time.
  4. Any remote tech support vendor has their own set of tools for opening the tickets and monitoring their progress. And for customers, being familiar with their own system and on top of it learning the vendor’s tools is a cumbersome task. So, MSPs like us make this task of learning easier for our clients by integrating our ticketing system with the company’s tool. This adds to the productivity and is very time efficient.
  5. MSPs understand this that companies look for better visibility of the ongoing tasks. Hence, a good MSP will have a single window shared with all in order to have a transparent view of all the reports like weekly/monthly/quarterly and this helps in identifying all the potential problem areas with the course of action to be taken.
  6. And besides these standard services, an efficient remote vendor will offer services like troubleshooting, root cause analysis and maintenance of vendor coordination.

 

About Flightcase:

Flightcase is a network monitoring service provider and a well – received managed service provider. We support clientele varying from supporting network operations of niche telecom companies to managing /reporting Accounting / Data analysis tasks for companies based out of US, UK and Middle East. We ably manage daily operations as well as provide the right interface for entrepreneurs, carriers and corporate companies from the different service domains.

Trends and types of Staffing Services in India

staffing services in India

The demand for the staffing is reaching heights with the great rise in domestic collaborations between companies over the last couple of years. As per a recent research conducted, the staffing industry is tending to show a steep increase in the coming years and the reason for the same is either the increasing need for a flexible workforce that can be aligned for any kind of upcoming projects or the expectation of the engineers to have a more mobile or flexible work environment that would enable them to utilize their expertise as per the demand of the situation.

Also, it was observed that when a black economy is flourishing, the companies will consider the entire staffing needs to be strategic and more cost effective. India as a geography is considered to be the top 5 nations prevalent in the flexi staffing industry. However, India also is the only nation where the flexi staffing industry till now does not have a regulatory recognition. So we can conclude that it makes more feasible to make certain provisions, set up general guidelines that will surely encourage contract staffing in such areas that will lead to adding value to the companies who will opt for the same.

There are many developing countries with skilled resources at a very affordable cost, but India stands out to be the most concentrated hub for outsourcing in the global staffing industry. Staffing in India holds to be very crucial as all the resources that the companies need to hire based on some contracts are from the unorganized sector that will have low social security. Seeing the current scenario it is expected that the staffing services in India is going to show a constant increase in the coming years.

Contract staffing wherein a resource is being hired for a particular project based on some contractual terms is the need of the hour in the Indian IT industry and hence all the major Managed Service Providers are looking for huge upcoming opportunity to encash upon making greater profits. Considering the latest pace at which this industry is growing in India, this can easily surpass all the competitive countries in next few years.

The increasing staffing trend is meant to reduce risk factors and it can even be a strategy to alleviate the uncertainty of risks involved with the project inflow. We can easily evaluate that the contract staffing concept is generally more expensive than the regular staffing. Also, it is very well known that contract staffing is mainly meant for short term assignments. As a business practice, generally no company tends to have a regular staff for their entire requirements and only opt for contract staff for a portion of the total capacity. With its added advantage, contract staffing is expected to show a steep increase in the coming years.

There are many Indian Companies wherein hiring a part of their workforce taking assistance from the employee staffing firms or Managed Service Providers like us is a very well accepted concept trending these days. And companies do it in order to focus dedicatedly on their business strengths and the non-core functions of the companies are easily outsourced that are being taken care by their outsourcing partners very efficiently in this competitive environment. As mentioned earlier, this manpower staffing is based on the contracts ranging from 3 to 6 months or more pertaining to all the terms and conditions mentioned as per the contract. This ensures that there is no hassle for the recruitment and the company gets the best of the skilled resources without having to invest a minute of their crucial time. So it serves the purpose of both the companies and the Staffing agencies. Companies get the best of resources focusing on their core business and Staffing agencies deliver the clients with the best of the resources that will fulfill their client’s requirement leading to a win-win situation for both making profits.

The manpower is provided by the employee staffing company and for whom the contracts many range from 3 to 6 months, and there be no hassles normally associated with recruiting and retaining people.

Managed IT Support services – Build up for change

managed-11

 Technology heavily dictates the technical support. With the advancement of technology at an increasing pace there has been various paradigm shifts. In the recent years, the changes in the technical support have been immense with the all-time increasing and diversifying technology trends, not only limited to business clients but also for consumers. The way technical support is being delivered had been impacted to a great extent from the time of BYOD (bring your own device) to the use of smartphones and tablets.

A new app or a new cloud based solution for this is been developed each day. The challenge for the most savvy tech support person is also challenged with the swift change is Information Technology. But the same representative is expected to complete the task of providing user friendly IT technical support to those customers who need help with their devices. This required every minute updated expertise with an awareness of the customer’s expectations. Precisely, with the constant upgradation in Information Technology over the years the job roles of tech support guys have also gone through change that needs to be in par with the changing technology.

So hiring a Managed Service Provider to assist your company with your IT technical support needs is little time consuming but it’s not a tough job. Countless companies are there in the market who provide the usual services that you expect for your IT needs and that will allow your business to function, but one needs to do complete research while collaborating with companies as only a handful of the companies will help you grow and stand out.

Shopping around for your IT support company is time-consuming but should not be a tough task. Countless companies provide the usual services that will allow your business to function.

However, only a handful will give you the edge that will make your growing business stand out.

A Managed Service Provider like Flightcase assists clients with different levels of support in order to meet the requirements saving the IT staff from the herculean task of remaining updated with the changing technology. Trouble shooting is performed especially for high level critical issues. Such issues that needs trouble shooting is generally urgent as well as time consuming. It can be all hands on deck activity but at the same time other tasks at priority falls to the side. A Managed Service Provider focusses on trouble shooting, reporting and communicating the status to the internal staff so as to achieve prompt and appropriate resolution.

Also, the service of a Managed Service Provider is not limited to a time, its offered 24/7. In today’s progressive business world there lies no concept of normal business hours as they have to be available all the time. Managing networks is a service that needs attention round the clock. Hence, quick response and proactive security must be available at all time of the day. Any efficient Managed Service Provider like us needs to have sufficient resources in order to assist their clients with remote management and first call support on a 24X7 NOC Monitoring basis. So either all the issues need to be handled around the clock or they need to have alternative backup for the internal staff at the time in case they are not available. Another added advantage a Managed Service Provider can offer is the multi-language support. This way they can help their customers get on the fast track of overcoming the language barriers for internal global users or to meet the demands of the various customer segments.

Reducing the Cost of Adoption of Managed Services

managed service provider

The most dominant factor in the managed service market currently is the price. The customers’ judgement is majorly driven by the price at the time of choosing the best service providers for themselves while choosing their services. In fact, many of the consumers go ahead with the service providers with whom they manage to be affordable or cheap compared to the rest of the providers.

The trend of engaging with a partner with cheap packages has negatively affected the current market as some of the consumers make decisions blindly getting attracted to substandard packages. At the same time this is also leading to the increased competition amongst the various service providers who in turn are constantly reducing the cost of adoption of managed services.

It is expected that the consumers will soon break away from the price battle going on and the selection of the service providers would be more focussed on the quality assessing the actual specs, features and benefits rather than pricing

Based on the current trend, the industry has come up with the below mentioned three predictions for 2016:

  • The popularity of Managed Service Providers will increase

Any SME being smaller in size in terms of their internal staff lacks the time and skills to manage complicated office technology. The technology is changing every moment and coping up to those technological advancements gets on difficult for SMEs. Hence, they opt for outsourcing their IT support services to a Managed Service Provider.

Getting engaged with a Managed Service Provider for contracting the company’s IT support services will enable organizations to oversee their day-to-day technology maintenance needs along with recurring problems and will direct to the ways to strengthen company’s IT infrastructure. There is an added advantage with the collaboration with MSPs that the company can benefit from their knowledge of industry trends and experience with new technologies.

For any kind of service, companies need to have thorough understanding in that particular domain and this can only be achieved from the number of years of experience in the IT industry. Since the Managed Service Providers have been in this industry since their inception, they have clear understanding, experience and technical knowledge to meet the client’s requirements. They can also suggest for the amendments to be made in the company’s requirement for smooth functioning. In addition to helping businesses comprehend the complexity of contracted services, MSPs can also assist in making companies aware of the regulatory rules and how to meet those requirements.

  • Compliance overlay of management is critical

As discussed earlier, the technology is on the constant roll to change. Hence, when it comes to compliance, businesses often face challenges in keeping up with respect to those changes. Undoubtedly there are several aspects to cope up with, so at times it gets pushed to take a back seat.

It’s often said that a communication breakdown with the government is to be blamed for the way some of the businesses are struggling in order to efficiently responding to the regulatory changes. To deal with this challenge, some businesses are deliberately creating positions for dedicated regulatory program managers.

Also, companies start thinking that the senior management lacks integrated responses to regulatory reform. Hence, when it is a matter of compliance, it is essential for all business functions to mesh. If only a part of the departments are considered compliant, the entire business functions stand to be still noncompliant.

Companies generally seek for outside help when their businesses struggle in order to manage large amounts of data, stay up-to-date on regulations, retain in-house risk management experts or sync their business’s goals with regulations.

Getting engaged with a Managed Service Provider that is familiar with the specific industry can help companies manage effectively the growing amount of data; monitor regulatory changes and help companies develop a cohesive risk management strategy.

  • Management of private and public clouds will separate.

Due to the commoditization of the colocation market, the public cloud providers are facing challenges within the market.They are working towards the split up of the management of private and public clouds in order to diversify their serviced offerings.

As from a managed services perspective, the current colocation businesses have initiated to certify their engineers for public clouds.As far as their own Data centres are concerned, they are looking at adding their own private managed services within the same. To be precise, the new strategy for them is now to transition from a commoditised colocation provider to a hybrid managed service provider with the usage of various services within their own data centres.

Considering all the above mentioned predictions, 2016 could be a big year for the booming of the managed service providers and their clients business.