Emerging need of MSPs in IT Industry

By | August 26, 2016

Managed IT supports services

Due to the skill shortage that is currently prevailing in the IT sector, many bigger enterprises are shifting their IT security that is one of the major chronic problem in IT employment.

Companies now are witnessing a major shift towards managed services. Even in the case of very large organizations wherein earlier following the traditional approach appointing a large IT security staff was feasible as they could very well afford to pay pretty good wages to their employees. Even such big players are now facing challenges in filling up those positions. It is often observed that dealing with the IT security internally can often be a challenging task since it majorly requires people to possess both technical and business skills.

The roles in the IT security are not limited to just being technical. The IT folks are supposed to be confident enough to be able to talk to the business. Hence, for such situations companies need to have people who can talk both technical and business since they are usually the bridge who translates between how a problem is being defined technically and then in order to justify the ROI or the risk he is able to articulate the same to a business. Due to these reason only experts have tagged managed security business as the fastest growing business in the current scenario.

It is evidently realized by the businesses that it takes multiple bits of technology to run IT security and it is not mandate that it will always work out. In order to handle that companies generally assign people to manage that while they respond to the threats.

It is observed that the companies are selling more to the Managed Service Providers around which firewall they use, which architecture they use than they are to the end-customer. The expectation is because of the smaller scale of the market, they might have shifted their quicker. It is advisable to enterprises that they should not outsource their IT security completely, though adoption of a hybrid approach will be much more beneficial. It simply means that companies will have such people who are really smart business people and who can help in identifying the risk in the business, articulate it and at the end purchase those skills in.

A question that comes to mind while talking about the managed services is:

“What value can a MSP add to a business that already has a good IT support in place?”

Today, most companies generally seek help in maintaining their IT systems. Irrespective of which industry they belong to, they tend to rely on IT to get their jobs done. It is for the simple reason that they very well understand that it is far more economical and efficient for companies to outsource their IT support requirements to an expert like Flightcase IT Services than the effort and cost it involves if they decide to set up their own team of IT support staff.

With this increasing trend there are thousands of IT support companies being established with its hub in India due to the availability of skilled resources available in the geography. They are dedicatedly offering Managed IT supports services to companies of all sizes and industry.  With the numerous support services expert emerging into the market, the business owners are faced with the challenge of choosing the best IT partner for their business.

Now the question is that why a business should consider upgrading from a small IT supports company who has given them best of their service to a Managed Service Provider. The reason lies on the way they function. While a support company will only react to the issues as and when they occur. However, a Managed Service Provider focuses on taking time in understanding the customer’s business and skilfully identifies areas that need their assistance in improving their productivity. Such kind of proactive network monitoring and management are generally expensive and difficult to employ for smaller organizations but they collaborate with efficient managed service providers so that they reduce user downtime by pro-actively identifying and removal of IT threats before they occur. Precisely MSP delivers true value to their customers in terms of increased productivity.