Along with the network monitoring assistance on various devices, Flightcase also assists its clients with the technical support services allowing them to deliver the highest level of service while lowering costs to their business. When the clients look for technical support, they need it in the minimal time so that it doesn’t hamper their business.
There are ways to reduce the support requests and time spent on it. One can never encounter a situation where support requests are completely eliminated. But one can work around the same to minimize the number of requests and reduce the time taken in dealing with them. And we focus our services to be customer centric and deliver results in the least time possible.
With the changing technology, most of the companies are increasingly adopting their reliance on the cloud services and this had led to the drastic change in the IT environment that is way beyond the imagination of the successors of the enterprises. This can benefit network monitoring changing the network’s classical meaning and proving that network monitoring is an imperative step towards moving to the cloud.
Network Monitoring is an important aspect ensuring that the company’s performance is well maintained as their entire networks are being monitored continuously for the smooth functioning of their business operations. But if we look at cloud computing in that regards, we get to know that no longer companies have a fixed set of assets that has to be operational and performing to the best of their abilities all the time. But ear is now for on-demand computing wherein resources needs and capacity do vary depending on the demand.
If we talk about the traditional network implementation, the major focus of the network and application monitoring remains on the availability and performance of the network and server infrastructure. The network devices generally include routers, switches and firewalls that are usually monitored with a Network Management System that uses traditional protocols such as SNMP, ICMP and WMI in order to accumulate performance statistics. Various tasks involved in advanced management systems include network device discovery and mapping, network device performance monitoring, real-time intelligent alerting and reporting, application monitoring and many other features that aids in the process of monitoring and managing the performance of the networks.
With the cloud network being introduced in the picture, lot many additional significant extensions are added like the performance of the company’s ISP (WAN) and its cloud provider. As a matter of fact it is known that both the company and the cloud provider are strongly linked via WAN, hence it becomes imperative to monitor its performance. However, monitoring WAN performance is just not enough. It needs to be followed by understanding the company’s network traffic. So it is important to be known that who is using the network traffic, how much is it being used and what is it being used for. So we can say that the focus of network monitoring in a cloud environment faces a drastic shift from managing infrastructure to managing service availability and performance. Hence, it can easily be stated that one of the big advantages of cloud computing is not only outsourcing the provision of a scalable, enterprise grade network, but also the necessity to monitor and manage it as well.
Doing the right thing is very important to achieve great results. Similarly, network monitoring will not give results if right things are not being tracked. The usual areas that are considered while examining are bandwidth usage, application performance and server performance. It is a fundamental task to monitor the traffic on which all other network building and maintenance tasks are heavily dependent upon. It generally focusses on resources that support internal end users. Hence, network monitoring systems are expected to evolve to oversee an assortment of devices like Blackberry, Call Phones, Servers & laptops, Routers and Switches.
There are few network monitoring systems that come with the automatic discovery. This solely means that these systems have the ability to continuously record devices as and when they are added or removed or have undergone any configuration changes. These tools are capable of segregating devices dynamically. It is obvious that one gets to know from such tools in real time that what is being deployed, automatic discovery and categorization of segments that surely helps companies to plan their growth. In addition to these, they also help in pinpointing the problems. It can be estimated that if all the devices at a certain location are underperforming, there is a possibility of a resource management problem to be addressed to.