Network Operations Center Personnel(All Tiers/ Levels)


  • Troubleshooting at Level ½ on VOIP/TDM/RF/FIBER Platforms & switches
  • Monitoring and doing initial activity to understand customer/vendor issues
  • Call issues – DTMF, Routing, OWA, DA, Quality issues
  • Trouble ticket management , performance management as per client tools
  • Handling tickets and responding as per SLAs
  • Dealing with Vendors (Termination Providers) for all type of technical issue through Mail or Live Chat
  • Full understanding of SIP/IP protocols, knowledge of Unix
  • Configures, testing, and monitoring LAN/WAN equipment’s and related soft switches.
  • Network Performance Management
  • Phone & Email management