NOC Monitoring Support

24X7 Outsourced NOC Services-Support Your Networking Requirements with Remote Monitoring & Management

A network is the heart of every company, helping companies to communicate internally and externally, store vital data and many other functionalities. A million things can go haywire with a network, requiring monitoring and troubleshooting to remain secure and decipher an optimum performance. A Network Operation Center or NOC is a centralized place where IT technicians can help support companies remotely with their networking requirements through remote monitoring or surveillance and management or RMM. In terms of security, a NOC is the first line of defence against any attacks or disruptions a company or enterprise might experience with their telecommunication networks.

Benefits of NOC:

Functions of NOC & Responsibilities of NOC Technicians NOC Technicians

Companies, mainly large ones, have extensive networking systems allowing them to be efficiently competitive in their industry. However, the larger the network the higher the chance of threats and malfunctions. This is where NOC functions exponentially for the company. The company can hire a NOC for a cheap monthly fee every month and by doing this, NOC technicians take the onus of remotely monitoring the company’s network and catch any issues appearing on the network 24X7. NOC technicians are trained to spot discrepancies in-network and recognize various types of attacks, malfunctions, and malpractices disrupting the network. They are the people company gives a call to when they are undergoing network issues in the office. NOC technicians are capable of helping company employees with network installation on new machinery, updating current systems, and troubleshooting random issues down to a single machine when needed. They work round-the-clock 365 days a year to ensure the security of your network when people are away from the office. Furthermore, NOC technicians help manage updates for Mac and Windows in optimal condition to be protected, saving a lot of time and money.  So, overall, for most larger companies, NOC is a necessity.

Flightcase’s Network Outsourcing Service is on a multi-year or annuity contract/relationship with our client involving managing their ongoing Network or Telecom  Management Services for monitoring, enhancing, maintaining and supporting premises or core network infrastructure, precisely enterprise telecommunications assets including fixed and wireless).

In addition to Network or Telecommunications management, Network outsourcing from a client’s viewpoint isolates those services particularly delivered in a longer-term contract in support of Network Infrastructure: Consulting/Advisory services, Network and integration, Network Infrastructure for deployment and added support services.

Flightcase’s Network Operation Centre (NOC) Management offering is a packaged, automated, IT Infrastructure management service for managing end-to-end IT infrastructure. Our NOC provides automation for IT Monitoring, IT Helpdesk, IT Desktop/Server monitor/track/troubleshoot inventory and also derive IP traffic analysis.

How Does NOC Execute Incident Response?

An incident response plan defines procedures for responding to incidents within a company, covering everything from identifying the problem to restoring normal operations after the issue has been resolved.

An IRP includes:

Our NOC Engineers/Technicians Monitoring in a Typical NOC

We, at Flightcase, have highly competent engineers, technicians and shift supervisors working cumulatively to ensure that NOC is functioning properly for their clients. We provide quality technical support to the network 24X7,monitoring and reviewing varied issues, and deciphering quality technical support to make sure everything is sorted out in a timely and proficient manner.

How Communication Flows Through NOC?

Incident Handling

NOC engineers and technicians handle complaints from their company about network, company requests for updates, new orders, reports, and other information regulated by NOC.

Escalation

NOC engineers or technicians handle escalation, which happens when standard troubleshooting does not help.

Prioritization

Handled by shift supervisors monitoring all tickets and incidents that come into NOC.

Skills Required To Run an Enterprise Network Operations Center

An incident response plan defines procedures for responding to incidents within a company, covering everything from identifying the problem to restoring normal operations after the issue has been resolved.
Network Operations Center Best Practices include tools like SNMP, MIBs, Wireshark, Netflow, and Analyzer, which will help you get more information about traffic flow across the network. You should always keep track of the logs, analysing them periodically. They are under constant pressure to meet the demands of IT organizations or healthcare or any other domains.

Tools & Techniques for Improving NOC Management

Tips for Implementing Best Practices by NOC Team

Our NOC Services Providing Maximum Server Performance:

Service Level Agreement

SLA Driven NOC Services as per Your Requirement & Budget-Service level agreements, or SLAs, are contracts between end-user and service provider outlining services to be provided by NOC and costs involved in it. SLA has driven NOC giving both companies and clients an advantage as both know exactly what to expect from services.
Choose Flightcase SLA NOC Services and customize them as per your requirements, while saving money.

NOC Services Adhering to Several Trends

Our NOC Services Help Companies Achieve

24X365 performance surveillance

Unlimited remote & onsite support

Provides real-time optimization

Disaster recovery

Cost savings

Provides customization

Reduced investment costs

Security & backup management

Preventive maintenance & scheduled health reviews

Priority response

NOC Support

Service Transition

  • Planning & support
  • New service onboarding
  • Change management
  • Service asset & configuration management

Service reporting & service analysis

Complementary support services

  • Platform integration services
  • Client runbook development
  • Client infrastructure management setup
  • Custom functionality
  • Provisioning

Our NOC Solution for Enterprises, Service Providers & OEMs

Enterprise

  • Network
  • Compute
  • Databases
  • Storage
  • Applications
  • Service desk
  • Tier 1-3 support

OEM

  • White-label support
  • Optical, Ethernet, and IP technologies
  • SD-WAN, SDN, HFV
  • Span management
  • Field support
  • Product support
  • Service desk
  • Tier 1-3 support

Service Providers

  • White-label support
  • Layer 0,1,2,3, technologies
  • AD-WAN, SDN, NFV
  • Carrier support
  • Service desk
  • Tier 1-3 support

At the end of the day, it all boils down to Why Choose Our NOC Team For Your Company?

Without an effective NOC, persistent support issues result in expensive project delays, endless stress, and serious vulnerabilities shaking the very existence of your business operations.

Flightcase, an Organization with its ongoing process of growth and development, always keeps client requirements, specifications and expectations in mind when it comes to delivering solutions and services. Being an ISO 27001/2013 (ISMS) Certified & GDPR compliant providing IT & ITES Technical Process Operations & Support of Services, Flightcase also provides NOC & Engineering Support along with Remote Monitoring Management (RMM) Solutions, Data & RPA Analytics, Cloud & Data Management, Healthcare Support and Services to our clients globally. Within a short tenure, Flightcase has managed to earn the tag of being your ‘Extended Office’, getting awards such as the Global Carrier Award in 2018, Global Carrier Award in 2017, GCCM in 2017 and in Berlin reaching an impeccable height of success.

Consult Flightcase for making your business skyrocket with each and every passing day, providing cost-effective viable solutions with professional backend support & Services since 2008!