REMOTE MONITORING & MANAGEMENT (RRM)

by admin, October 5, 2020

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REMOTE MONITORING & MANAGEMENT

 

Remote Monitoring or RMM (REMOTE MONITORING & MANAGEMENT) is a key element for tracking, monitoring and managing endpoints (desktops, laptops, mobile devices, servers, etc.) for multiple customers across globe. Network Technicians can sit anywhere with able tools to provide the best interactive support to ensure customers are well tracked, monitored and issues addressed spontaneously-real time.

Companies have limited resources & timelines, thus having an outsourced staff to monitor network behavior and gauging availability of any IT environment is the best & effective solution needed besides cost effective too. The initial process consists of installing monitoring tools on workstations, servers, the core network and the rest of the entire infrastructure, apart from training & gearing the most alert of engineers are available to ensure real time live remote monitoring.

Network issues & bottle necks can happen at any time and lack of remote monitoring set up can disrupt the organization’s productivity. Therefore, having an outsourced team to remotely take care of the system & network allows the management to monitor activities & to resolve difficulties from any remote location which has all the relevant tools.

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To save time and reduce operational expenditure, increased efficiency comes when you have an Organization with resources exclusively mapping the monitoring real time, effectively tracking efficiency of the network with better accuracy and reporting through trouble tickets.

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With automatic tracking, all network equipment are monitored with real-time information, sparing weeks of intensive labor to scrutinize. Advantage to outsource to specialist teams have the possibility to share potential problems from expert professionals’ experience, which results in greater efficiency and better accuracy.

A solution that monitors the experience of real users accessing websites and applications from desktop and mobile devices. In-depth monitoring capabilities enable DevOps teams to monitor and troubleshoot applications, servers and network infrastructure, including private and public clouds- offering business hours, 24/7 live, and online support.