Backend Technical Support Services constitute Customer Query Helpdesk, Complaint Handling and Dispute Resolution, Trouble Ticket Handling/Management, Technical Understanding of Issues & suggest towards time-bound resolution as well as Loyalty and Retention of client customers. For deciphering remarkable Backend Technical Support Services and IT technical support, Flightcase offers permanent staffing to all our employees. We strongly believe in providing a lifelong commitment to our Backend Technical Support Services activities that we impart to our clientele from time to time. Our steadfast vision and mission are to make them adept in handling technical & backend support with ease and versatility and make them create a mark for themselves in the field of service delivery. Resolving issues with the least Average Time for Resolution & Average Resolve Rate make all the differences to our stats to analyze and evaluate our engineers.
Flightcase’s outstanding staffing services, wherein we staff experienced resources for our clients, originate from our decade-old experience of training and grooming talent in the arenas of IT/Telecom-precisely VoIP, IP/Data, Networking, Telephony, Infrastructure & Application support, etc. Technical Support Services is all about accuracy, which is consistently provided to our clients, making them more confident, prepared, and articulate to focus on their business expansions.
As marketplaces nowadays are turning into noticeably and increasingly global platforms, the facets of human resource challenges are not too far behind. In this scenario, Flightcase’s prime focus has always been to keep in sync with the challenges, defining and solving specific staffing requirements of our clientele, simultaneously allowing companies the time and freedom to do what they are best at: focus on their core business.
Flightcase’s core diligent and efficient staff have been with us for over 10-14 years. We make it a point to treat our staff equally, providing them with the apt technical exposure to support customers with confidence and elegance.
Technical skills
Communication skills
Patience
Problem Solving Skills
Learning Skills
L1 to L3 support for its customer-based applications, which need technical support
Remote Monitoring & Diagnostic
Application / product updation & patches-Relating with the customer to resolve queries
Warranty & Account
Flightcase is an Organization, in its relentless pursuit of growth and evolvement, designed to meet the client’s requirements, specifications and expectations. Being an ISO 27001/2013 (ISMS) Certified & GDPR compliant company offering IT & ITES Technical Process Operations & Support of Services, Flightcase also offers NOC & Engineering Support along with Remote Monitoring Management (RMM) Solutions, Data & RPA Analytics, Cloud & Data Management, Healthcare Support and Services to our clients across the world. Over a considerable period of time, Flightcase has earned the reputation of being your ‘Extended Office’, getting recognitions such as the Global Carrier Award in 2018, Global Carrier Award in 2017, GCCM in 2017 & in Berlin serving as an inspiration to others.
Consult Flightcase and make your business reach the height of success with cost-effective and feasible solutions along with professional backend support & Services delivered since
2008!
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