Without technical support equipment in place, customers are bound to land themselves up in trouble, studies suggesting 64% of customers not feeling the need to read user manual before giving a call to technical support. There will be someone contacting a company for assistance when it comes to understanding or using or troubleshooting a product. If you are unable to find out solutions to problems or fail to respond to queries proactively and accurately, it will increase customers’ dissatisfaction and frustration resulting in erosion of brand trust, giving a severe blow to brand’s reputation, tarnishing its image and worth. This is where technical support comes into the picture! Today’s cutting-edge technology corporate organizations require exclusive technical support teams, adept at application/product management and maintenance for elevating the client experience. With Flightcase’s technical support services, your customers can get back to using your product/service in the quickest time possible. Our technical support services solutions decipher solutions to businesses ranging from small scale to large enterprises across verticals and industries, reveling in the fact of working towards establishing an efficient, dependable and an aptly defined process strategy for supporting your core business goals and objectives.
Flightcase offers all kinds of service desk solutions for better managed IT support, right from NOC Monitoring (RMS) to L1/L2/L3 NOC & Engineering Support. We also provide Network Operation Center ( Network Monitoring Center ) NOC. Our prime area of focus includes L1/L2 Support for Investigative and Fault Management activities for ISP/IP Access. Our NOC support meets the needs of our client’s technology environment and essentially their operational workflow. From Incident Management & Trouble Ticket Management to Provisioning Support, we provide the essential to our clienteles. Flightcase supports and aids remotely to deploy complex networks, be it optical, Ethernet and IP networks with supportability for L1/L2 Support for Investigative and Fault Management ISP Access. Outsource all your technical support to us while you focus on the business growth.
Connect your customers to our knowledgeable and dynamic help desk for all software and hardware related queries, support and troubleshooting, providing all kinds of service desks solutions for better IT Technical Support Services to our customers. However, Troubleshooting and Maintenance of varied equipment & switches are remotely managed by our skilled forces for our IT/Support customers based in US, including soft switch I-Gate 4000Pro & 4000 and Media Gateways servers, Cockpit, Telarix, Denver, Palladian and other SBCs. Installation, configuration & upgradation of varied kinds of switches & gateways as per customer queries and needs are taken care of by our IT Managed Service offering.
Flightcase traces and crops images first and transfer them to your preferred background. Don’t let large geographical distances and time zone differences hinder your ability to decipher efficient customer support.
With a direct line to phone assistance, a dedicated team handling email support or live website chats, your customers never have to feel overwhelmed with your software solution. Flightcase manages & analyze customer SIP Logs, Call logs, CDR for finding fault if any in A-Z route of different vendors, replacing with best route. Our Managed IT/Telecom Support Service aids in handling escalated calls of the NOC of our customers coming under Level II or III, tackled deftly by our experienced team.
Remove any doubt or misconfusion about flawed hardware and communicate the quality of your product by solving common hardware queries that less experienced or first-time buyers generally ask.
In the age of social media, customers expect instant fast responses to their queries and grievances. By connecting callers to dedicated help desk, you can promote a customer-first attitude in another way.
One-on-one voice support is more comfortable and reassuring experience, specifically for worrisome customers or urgent requests as compared to live support online or email support. It ensures a smooth sailing customer experience by providing information and answering questions.
Customer can understand solutions and follow-up with questions more easily when instructions and suggestions are deciphered through friendly conversations.
You can realize considerable savings with technical support outsourcing as you don’t have to allocate a budget for hiring, training and technology procurement.
A combination of phone, email, chat and social media support for technical concerns and issues offers your customers choice and flexibility, making room for appreciation.
Flightcase, with its ever-increasing growth and development, is an Organization aligned to clients as per their requirements and expectations. Being an ISO 27001/2013 (ISMS) Certified & GDPR compliant providing IT & ITES Technical Process Operations & Support of Services, Flightcase also provides NOC & Engineering Support along with Remote Monitoring Management (RMM) Solutions, Data & RPA Analytics, Cloud & Data Management, Healthcare Support and Services to our clients far across the world. Over a period of time, we, by virtue of our diligence, sincerity, passion, and perseverance, have earned the tag of being your ‘Extended Office’, with accolades being bestowed on us like the Global Carrier Award in 2018, Global Carrier Award in 2017, GCCM in 2017 & in Berlin, speaking of our insurmountable success in the field we’ve embarked on.
Get in touch with Flightcase and make your business prosper & cost-effective with professional backend support & Services offered since 2008!
Flightcase, with its ever-increasing growth and development, is an Organization aligned to clients as per their requirements and expectations. Being an ISO 27001/2013 (ISMS) Certified & GDPR compliant providing IT & ITES Technical Process Operations & Support of Services, Flightcase also provides NOC & Engineering Support along with Remote Monitoring Management (RMM) Solutions, Data & RPA Analytics, Cloud & Data Management, Healthcare Support, and Services to our clients far across the world. Over a period of time, we, by virtue of our diligence, sincerity, passion, and perseverance, have earned the tag of being your ‘Extended Office’, with accolades being bestowed on us like the Global Carrier Award in 2018, Global Carrier Award in 2017, GCCM in 2017 & in Berlin, speaking of our insurmountable success in the field we’ve embarked on.
Get in touch with Flightcase and make your business prosper & cost-effective with professional backend support & Services offered since 2008!
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