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Jobs
Domain: – Healthcare
Experience: 5 + years
Job Description:-
Mandatory Skills:
Preferred Skills:
Roles & Responsibilities:
Role – Data Science Engineer
Domain – Healthcare
Experience : 3+ years
Job Description:
Roles and Responsibilities
Experience: 5+ years
Software Quality Assurance (SQA) is responsible for a set of activities for ensuring quality in software engineering processes and development. It ensures that developed software meets and complies with the defined or standardized quality specifications. SQA is an ongoing process within the Software Development Life Cycle (SDLC) that routinely checks the developed software to ensure it meets the desired quality measures.
SQA incorporates and implements software testing methodologies to test the software. Rather than checking for quality after completion, SQA processes test for quality in each phase of development, until the software is complete. With SQA, the software development process moves into the next phase only once the current/previous phase complies with the required quality standards. SQA generally works on one or more industry standards that help in building software quality guidelines and implementation strategies.
Software metrics that will require tracking −
Software quality metrics can be further divided into three categories −
Mean Time to Failure
It is the time between failures. This metric is mostly used with safety critical systems such as the airline traffic control systems, avionics, and weapons.
Defect Density
It measures the defects relative to the software size expressed as lines of code or function point, etc. i.e., it measures code quality per unit. This metric is used in many commercial software systems.
Executive / NOC Engineer / Sr. NOC Engineer
EXP – 3+ YEARS
Location : Work from office only (no remote work)
Department: Voice NOC & Technical Assistance Centre (VOIP-Telecom)
Job Description:
– Providing end-to-end support to one of the leading client from US. Right from creation of tickets to the resolution.
– Voice Operations/Services provided to the Commercial customers are Hosted PBX, Local Phone Services, SIP Trunking and PRI, Toll Free Services, Long Distance, Audio Conferencing etc.
– Good knowledge of Telecom Voice protocols – SIP / SS7 etc.
– Ability to understand the SIP/SS7 protocol traces/ladder diagrams from Empirix or knowledge of any other tool will be an added advantage.
– Proactive Alarm Monitoring of all the network entities – Routers, Switches, NGN network – Soft Switch / Media Gateways, SBCs, Tx Equipment’s, Cisco ONS, E1/T1 etc.
– Maintenance & Operations of Dialogic NGN, Sansay & Acme/Oracle SBCs, Cisco ONS etc.
– Work with vendors / carriers on T1 / T3 TDM circuits. Head-to-Head testing on transport layer.
– Works as an escalation team to support other teams for any call issues by investigating using SIP/SS7 traces, CDRs and raw switch traces.
– Fraud analysis and investigation.
– Troubleshooting skills of various carrier / Vendor issues viz. ASR, ACD, PDD, Dead Air, DTMF, RTDTMF, Fax issues, codec mismatch, One Way Audio, Voice Quality, equipment (pbx/hosted pbx) issues etc. by understanding the network architecture & act accordingly.
– Attending Toll Free, Calling card issues.
– Understanding all VoIP phone features from the platform perspective and troubleshooting answering rules, on hold, music on hold features etc.
– Resolving tickets by making test calls through the switch to replicate, follow up with the carriers, make route changes etc.
– Basic Understanding of Sansay SBC, Dialogic NGN will be an added advantage too.
– Willing to work in 24×7 shifts (Rotational Shifts), which includes – Evening shift (3pm IST), US Business shift (7pm to 4am) and Night shift (11pm to 8am IST)
Other Criteria:
– Excellent oral & written communication skills.
– High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.)
– Ability to learn and adapt to multiple internal applications & tools.
– Strong analytical and independent problem-solving skills.
– Team Player
– Able to clearly communicate network issues and the status of efforts to resolve problems
Voice/Non-Voice support experience with CCNA/MCSE certification
2-5 years of good communication skills & support experience
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