Careers

Aim To Fly High With Flightcase!

Career With Us

Join Our Teams- Employees at Flightcase are destined to soar high with each and every employee’s career aspiration being harboured and nurtured from time to time. Post initial recruitment and induction, employee engagement starts on a positive note. Join the effervescent team of Flightcase and dare to dream big!

Why Work with Flightcase IT Services Pvt Ltd

In all aiming to fly high on IT / Telecom !!!

  • Job satisfaction and stability form the core of our Organization.
  • Our engineers and employees implement cutting-edge, state-of-the art technologies, making its foray in India after umpteen number of years since its inception.
  • Our manpower is the best, in fact second to none in the IT industry, and are open to work round-the clock if need be.
  • We revel in bringing in cultural activities imbibing and promoting cultural aspirations for clients.
  • Team building activities ingrained and inculcated amongst employees strengthening team bonding, boosting up their morale for enhanced productivity. Besides, rewards and awards are always there to recognize talent and potential.
  • Our attrition levels are less than 9% and internal job satisfaction levels are more than 90% providing complete peace of mind.
  • Mentoring and Coaching are carried out by diligent and efficient management teams to guide employees to provide impetus to their professional as well as personal well-being-emerging triumphant in every aspect of life.
  • Open House sessions with Management, which entails free-flowing of creative and prospective ideas to be manifested in full bloom along with employee engagement in a positive way for future growth and development.

We believe working in tandem with the driving forces of life:

Integrity

Honesty, Loyalty & Authenticity

Belonging

Affiliation, Affinity, Bonding & Enduring Love

Release

Escape, Excitement, Regression, Relaxation

Joy

Happiness, Delight, Well-Being, Sheer Bliss

Empowerment

Independence, Freedom, Self-Reliance, Control

Achievement

Determination, Goals, Success

Respect

Status Gain & Mutual Validation

Perspective

Exploration, Awareness, Self-knowledge, Balance

Pass the baton to Flightcase and see your dreams turn into reality!

Jobs

Current Openings

Senior Business Analyst

Domain: – Healthcare

Experience: 5 + years

Job Description:-

Mandatory Skills:

  • Experience in System Analysis and Business Analysis into US Healthcare Domain.
  • Hands-on experience in sub-sectors of Healthcare such as Remote Patient Monitoring, Population health Management, Telemedicine, Payers, Providers, Life sciences, Healthcare Technology, claims data.
  • Overall understanding of the key drivers in the industry Value-Based Care, Cost Containment, Telemedicine, Population Health Management, Remote Patient Monitoring, etc.
  • Strong Experience of at least 2-3 core systems belonging to any of the Healthcare player’s EMR/EHR/HIS, claims adjudication, Benefits Management, Enrolment Billing, PBM, etc.
  • Understanding of various Healthcare data standards such as HL7, CCD, QRDA, CSV, etc.
  • Should have a good understanding of US Healthcare concepts such as Medicare and Medicaid services.
  • Experience in analysing healthcare claims data
  • Proficient use of IT systems and analysis tools including Microsoft Office (e.g… Excel, Word, PowerPoint)
  • Must be able to convert Client/Stake holder requirement into Business Requirement Document(BRD) and Functional Requirement Document(FRD)
  • Must be able to create and maintain high quality requirement artefacts (user stories, activity diagrams, use cases, data mapping sheets, etc.) using various tools (i.e., Visio, Wire framing tools (Balsamiq), data modeling tools, etc.)
  • Perform activities which is part of a bigger solution using ICD9, ICD10, CPT, HCPCS.
  • Ability to read data models and to understand database table relations
  • Strong technical skills including: Epic navigation and reporting, MS Access, Excel, PowerPoint, Word
  • Demonstrated ability to present complex ideas to a broad spectrum of internal and external audiences
  • Familiarity with health system operations
  • Strong problem-solving skills
  • Ability to work independently and in a team
  • Ability to demonstrate initiative, good judgment and effective decision-making
  • Ability to be user-focused, build relationships and communicate effectively


Preferred Skills:

 

  • Must demonstrate a methodical, analytical, and clear approach to problems.
  • Experience working in Agile projects is preferred
  • Excellent written and verbal communication skills
  • Drive to learn new US Healthcare concepts and build in-depth expertise so to apply the new concepts to our clients
  • Work using their own initiative, showing attention to detail and customer focus, with a good understanding of the client needs and priorities
  • Connecting with client, gathering, validating, and documenting business requirements, user training manuals and guides, and requirements traceability matrices.
  • Create Wireframes/ prototype version of the business model
  • Create and maintain high quality requirement artifacts (user stories, activity diagrams, use cases, data mapping sheets, etc.)
  • Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts
  • Creating functional specifications for solutions.
  • Ensure that the proposed software solution meets all business needs.
  • Simplifying information and deciphering technical jargon so it is easily understood by the whole team
  • Delivering written and verbal presentations to an organization’s leadership to communicate key findings and updates
  • Creating business requirements documents, periodically reviewing the progress of implemented

 

Roles & Responsibilities:

  • Should have a good understanding of US Healthcare concepts such as Medicare and Medicaid services.
  • Experience in analyzing healthcare claims data
  • Proficient use of IT systems and analysis tools including Microsoft Office (e.g.. Excel, Word, PowerPoint)
  • Must be able to create and maintain high quality requirement artifacts (user stories, activity diagrams, use cases, data mapping sheets, etc.) using various tools (i.e., Visio, Wire framing tools (Balsamiq), data modeling tools, etc.)
  • Working with the team through collective brainstorming sessions and developing new solutions that are subsequently made sellable.
  • Possess significant experience in clinical and or healthcare claims data, healthcare reforms programs and claims (medical & Rx) data coming from Payers, CMS, Health plans, PBMs
  • Understand client needs and business objectives and present findings in an easy-to-understand way.
  • Hands-on-experience in end-to-end execution of Remote Patient Monitoring/Digital Health/e-prescription/telemedicine projects including requirements gathering, analysis, design, development testing and documentation.
  • Ability to handle complex projects in a multi-tasking environment, meet deadlines and interact with individuals at different levels within the organization.

Role – Data Science Engineer

Domain – Healthcare

Experience : 3+ years

 

Job Description:

  • Bachelor’s degree in mathematics, statistics, healthcare administration, or related field.
  • Master’s degree advantageous
  • 3+ years’ experience in an analytic role
  • Proficiency with database programming languages such as SQL
  • Proficiency with Python for data manipulation
  • Experience with data visualization tools
  • Knowledge of data management applications
  • Proficiency in managing electronic medical records
  • Analytical mindset with good problem-solving skills
  • Experience in data visualization and presenting data in graph or pictorial format
  • Proficiency in designing algorithms and using statistical and problem structuring methods
  • Ability to clean and validate data to ensure uniformity and accuracy
  • Ability to use linear and non-linear regression, logistic regression, models and classification techniques for data analysis, clustering, dimensionality reduction, k-NN and pipeline
  • Proficiency in mathematical computing
  • Interpersonal skills
  • Excellent verbal and written communication skills
  • Proficiency in various programming languages such as Java, C, R along with strong coding skills

 

Roles and Responsibilities

  • Compiling and organizing healthcare data
  • Analyzing data to assist in delivering optimal healthcare management and decision making
  • Using healthcare data to achieve administrative needs and goals
  • Understanding data storage and data sharing methods
  • Investigating data to find patterns and trends
  • Understanding healthcare business operations
  • Utilizing different data sources for analyses
  • Converting data into usable information that is easy to understand
  • Developing reports and presentations
  • Communicating analytic insights to management
  • Generating large databases from various sources of structured and unstructured data
  • Analysing data and generating statistical information to identify trends and patterns
  • Understanding the phases of product delivery and expert analyses across product life cycles, running the analysis for each stage and contributing to decision making
  • Using a range of programming languages to transform big data into data sets
  • Translating technical data to simple language and giving recommendations and conclusions to stakeholders
  • Developing interactive dashboards that combine visuals with real-time data
  • Building scalable machine learning pipelines and using feature engineering and optimisation methods to improve data set performance
  • Working with Technologists to integrate and separate data feeds to map, produce, transform and test new scalable data sets

Senior Software QA

Experience: 5+ years

Software Quality Assurance (SQA) is responsible for a set of activities for ensuring quality in software engineering processes and development. It ensures that developed software meets and complies with the defined or standardized quality specifications. SQA is an ongoing process within the Software Development Life Cycle (SDLC) that routinely checks the developed software to ensure it meets the desired quality measures.

SQA incorporates and implements software testing methodologies to test the software. Rather than checking for quality after completion, SQA processes test for quality in each phase of development, until the software is complete. With SQA, the software development process moves into the next phase only once the current/previous phase complies with the required quality standards. SQA generally works on one or more industry standards that help in building software quality guidelines and implementation strategies.

What to Do

  • Create testing-related documentation, including test plans, test cases/scripts, QA related documentation
  • Develop deep expertise in the product QA process
  • Conduct QA tests and verify outcomes within schedules/timelines
  • Work with software engineers, product managers, and other QA testers in an Agile team environment
  • Work closely with the automation group to automate features for better regression coverage
  • Partially developing and running automation scripts

 

Requirements

  • 5 years of relevant work experience, including Complete Experience in Software Test Life Cycle(STLC)
  • Must have experience in web application, mobile application (Android/iOS), and API testing (Manual) with different environments, Accessibility Testing, Performance and Load Testing
  • Experience in Automation is an added advantage
  • Strong knowledge and experience in SQL Database testing
  • Understanding of Software QA methodologies, tools, and approaches (functional and/ or automated testing) in a software company with short release cycles
  • Experience in creating testing-related documentation, including test plans, test cases/scripts, and bug reports assessing quality and associated risk
  • writing test cases and automating them, covering both sanity and in-depth testing including and not limited to boundary, negative, compatibility, end to end, and concurrency tests
  • Experience with products like Jira, Confluence is must
  • Experience in a SaaS environment that has an agile development process
  • Process definition and implementation
  • Work closely with the development team to understand the issues and to resolve the issues
  • Conduct QA tests and verify outcomes within schedules/timelines
  • Nice to have experience in US healthcare domain (EMR/EHR/ Digital healthcare product)
  • Strong verbal and written communication skills
  • Bachelor’s in Mathematics or Computer Science/Applications or similar field

Nice to Have

  • Training
  • QA Project Management
  • Configuration Management
  • Identify the weaknesses in the processes
  • Lists of reviews, tests, and other scheduled verification and validation activities 

 

Software metrics that will require tracking

  • Product metrics − Describes the characteristics of the product such as size, complexity, design features, performance, and quality level.
  • Process metrics − These characteristics can be used to improve the development and maintenance activities of the software.
  • Project metrics − This metrics describe the project characteristics and execution. Examples include the number of software developers, the staffing pattern over the life cycle of the software, cost, schedule, and productivity.

Software quality metrics can be further divided into three categories −

  • Product quality metrics
  • In-process quality metrics
  • Maintenance quality metrics This metrics include the following

Mean Time to Failure

 

It is the time between failures. This metric is mostly used with safety critical systems such as the airline traffic control systems, avionics, and weapons.

Defect Density

It measures the defects relative to the software size expressed as lines of code or function point, etc. i.e., it measures code quality per unit. This metric is used in many commercial software systems.

Executive / NOC Engineer / Sr. NOC Engineer

 

EXP – 3+ YEARS 

Location : Work from office only (no remote work)

Department: Voice NOC & Technical Assistance Centre (VOIP-Telecom)

Job Description: 

– Providing end-to-end support to one of the leading client from US. Right from creation of tickets to the resolution.

– Voice Operations/Services provided to the Commercial customers are Hosted PBX, Local Phone Services, SIP Trunking and PRI, Toll Free Services, Long Distance, Audio Conferencing etc.

– Good knowledge of Telecom Voice protocols – SIP / SS7 etc.

– Ability to understand the SIP/SS7 protocol traces/ladder diagrams from Empirix or knowledge of any other tool will be an added advantage.

– Proactive Alarm Monitoring of all the network entities – Routers, Switches, NGN network – Soft Switch / Media Gateways, SBCs, Tx Equipment’s, Cisco ONS, E1/T1 etc.

– Maintenance & Operations of Dialogic NGN, Sansay & Acme/Oracle SBCs, Cisco ONS etc.

– Work with vendors / carriers on T1 / T3 TDM circuits. Head-to-Head testing on transport layer.

– Works as an escalation team to support other teams for any call issues by investigating using SIP/SS7 traces, CDRs and raw switch traces.

– Fraud analysis and investigation.

– Troubleshooting skills of various carrier / Vendor issues viz. ASR, ACD, PDD, Dead Air, DTMF, RTDTMF, Fax issues, codec mismatch, One Way Audio, Voice Quality, equipment (pbx/hosted pbx) issues etc. by understanding the network architecture & act accordingly.

– Attending Toll Free, Calling card issues.

– Understanding all VoIP phone features from the platform perspective and troubleshooting answering rules, on hold, music on hold features etc.

– Resolving tickets by making test calls through the switch to replicate, follow up with the carriers, make route changes etc.

– Basic Understanding of Sansay SBC, Dialogic NGN will be an added advantage too.

– Willing to work in 24×7 shifts (Rotational Shifts), which includes – Evening shift (3pm IST), US Business shift (7pm to 4am) and Night shift (11pm to 8am IST)

 

Other Criteria                                          

– Excellent oral & written communication skills.

– High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.)

– Ability to learn and adapt to multiple internal applications & tools.

– Strong analytical and independent problem-solving skills.

– Team Player

– Able to clearly communicate network issues and the status of efforts to resolve problems

 

3-6 yrs experience, Microservice with API in Nods.js(expert), JavaScript and ES6 experience must.

Voice/Non-Voice support experience with CCNA/MCSE certification
2-5 years of good communication skills & support experience

Mail your confident resumes to recruitment@fltcase.com