IT Outsourcing Services

Optimizing Latest Operations & Embarking On New Projects

IT outsourcing services constitute application development, infrastructure and software support and maintenance, data center management and other initiatives. Flightcase’s NOC Support Services are formulated and implemented mainly for monitoring and maintaining your network. Our vast resources are available to provide you the flexibility and in-depth understanding of the underlying principles of management services. Flightcase offers their clients a reliable, cost-effective network monitoring center and management solution, backed up by quality driven procedures.

Flightcase Supporting Cooperation Models

Staff Augmentation

Cover resource or skill gaps of your in-house IT team with our skilled experts directly regulated by you.

Self-Managed Team

Acquire a self-managed team led by our team lead for carrying out your IT initiative.

Full Outsourcing

We take care of your specific IT functions with full-fledged responsibility for their quality and related risks.

Flightcase’s Experienced Outsourcing Teams help you

Scope of Flightcase’s IT Outsourcing Services include

Support Business Functionalities comprise of

Application support and evolution
Helpdesk services
IT support
Digital crisis management & response
Remote work consulting
Managed analytics services

Planning & Implementation of New IT Projects constitute

Flightcase Having the Urge To Put Into Practice IT Innovations like

Big Data
Artificial Intelligence
Data Science
Internet of Things
Computer Vision
Augmented Reality
Virtual Reality
Blockchain

Our Perspective Towards IT Service Delivery includes

Fixed price
Time & material (with a cap)
Per-ticket pricing
Fixed monthly fee

Offshore outsourcing.
Advanced, updated techs for best ratio of business value.
Agile, DevOps, shift-left QA approach, test automation.
Cloud resource consumption optimization.
Increased team efficiency owing to established project management practices.
Resources with lower rates work on routine-based tasks; resources with low or poor performance subject to replacement.

Wide array of roles-project managers, developers, DevOps, architects, QA engineers, support specialists, data experts, etc.
Open to co-sourcing.
No vendor lock-in ready to assist with transferring knowledge to a new vendor.
All software code owned by your organization.

Roadmap vision on daily basis (stated business requirements vs. current business requirements value we bring vs maximum possible value, etc.)
Proactive outlook: analysing procedures/solutions, recommending added improvements and possible competitive plus points.
Anticipating, openly communicating and effectively regulating potential hindrances in cooperation.

ISO 27001/2013 (ISMS) Certified & GDPR compliant certificate for assuring the security of our customers’ data.
Compliance with industry-oriented rules and regulations like HIPAA, GAMP, PCI, DSS. SOC 3, GDPR etc.

Utilization of resources (actual vs planned)
Recent issues & probable risks
Team productivity and service quality KPIs, etc.

KPIs used to estimate work progress and outcomes include

Costs-actual vs. budget costs, budget required for completion vs. remaining budget
Team productivity-lead time & cycle time, team velocity, deployment frequency
Time spent vs. time planned (for iterations or implementation of specific features)
Customer involvement-time spent by a customer’s employees fulfilling vendor’s requests, time of delays with requirements elicitation sessions on customer’s side.
User satisfaction-overall customer satisfaction score, team’s proactive roles (problem-solving abilities, capability to give suggestions), team’s reliability (promise fulfilment), team’s responsiveness (including availability when required), ensuring 24X7 security monitoring to prevent unsolicited access and ransomware threats.

Measure & Estimate IT Outsourcing Value for Your Business

Flightcase’s skilled and efficient team conducts an IT outsourcing feasibility assessment for providing you with cost- benefit analysis of an outsourcing engagement for your particular case.

Our Outsourcing Service Options

Outsource any IT tasks related to development, support, management, etc, to Flightcase and we’ll make sure to decipher best end-results.

Co-Sourcing with an In-House IT Team

Delegate your IT operations and execution of new IT-related business plannings and initiatives to Flightcase and let your team focus on other tasks and areas.

Flightcase’s Remarkable Outsourcing Projects

IT support outsourced by telecommunications services providers
Outsourced developments & support software products
Software development & support outsourced by marketing agencies
Cloud infrastructure maintenance and support outsourced by SaaS providers
Development of an Azure-based software products
Outsourcing of web-based software development
Software products developments for global leaders
DevOps implementation IT infrastructure security testing

24X7 Linux administration by DevOps team
24X7 maintenance of Linux Cloud servers
IT infrastructure support for private diversified businesses
Data centre infrastructure deployment & support
Labour market analytics software product outsourcing using Big Data technologies like Apache Hadoop, Apache Spark etc.
Managed testing of health information exchange software for healthcare providers
Managed analytics services for supporting strategic market analysis

Select Flightcase for

Full-scale project management office for handling projects of any complexity
Helpdesk on ITIL principles
DevOps practices
Match of quality, time and budget expectations
Customers’ data security proved by ISO 27001/2013 (ISMS) Certified & GDPR compliant certificate
Consulting expertise for bridging the gap between business and technologies
Tier 1 to Tier 3 support backed by Subject matter experts to Team Leaders/Managers
Cross functionality support in telecom domain

Decade old experience of working with International Network Providers of Voice/Data/IP/Mobility Network operators in access network, backhaul network and core network
Remote Monitoring Experience of handling remote NOC operational issues for IT Products, Internet Service Provider (ISP), Telco Carriers, Telecom Service Provider (TSP) network, etc.
Troubleshooting expertise for Network elements/equipment, communicating with customers globally for our clientele
Facilitation towards issue Resolution
Rapid & Complete Trouble Ticket Resolution

Experience for deployment of complete NOC (inclusive of OSS tools, IT infrastructure and video wall) for centralized NOC/Technical support solutions
We are India’s first to incorporate Cloud based application Monitoring & Support under VoIP cloud for our customers, our achievement in Project Monitoring System (PMS) development for a manufacturing company is to look out for!
Handling dedicated NOC/Support staff of more than 150 IT & telecom professionals
Our suite of services easily scalable and customized for business

Flightcase is an Organization, always in the ongoing process of growth and evolvement, aligned to the client’s requirements, preferences, and expectations. Being an ISO 27001/2013 (ISMS) Certified & GDPR compliant company providing IT & ITES Technical Process Operations & Support of Services, Flightcase also provides NOC & Engineering Support along with Remote Monitoring (RMM) Solutions Data & RPA Analytics, Cloud & Data Management, Healthcare Support and Services to our clients on a global basis. Over a period of time, Flightcase has gained the much-acclaimed tag of being your ‘Extended Office’, getting accolades such as the Global Carrier Award in 2018, Global Carrier Award in 2017, GCCM in 2017 & in Berlin, making everyone gung-ho about its meteoric rise and achievements.

Take the help of Flightcase to make your business flourish & cost-effective with professional backend support & Services deciphered since 2008!