Careers

Aim To Fly High With Flightcase!

Career With Us

Join Our Teams- Employees at Flightcase are destined to soar high with each and every employee’s career aspiration being harboured and nurtured from time to time. Post initial recruitment and induction, employee engagement starts on a positive note. Join the effervescent team of Flightcase and dare to dream big!

Why Work with Flightcase IT Services Pvt Ltd

In all aiming to fly high on IT / Telecom !!!

  • Job satisfaction and stability form the core of our Organization.
  • Our engineers and employees implement cutting-edge, state-of-the art technologies, making its foray in India after umpteen number of years since its inception.
  • Our manpower is the best, in fact second to none in the IT industry, and are open to work round-the clock if need be.
  • We revel in bringing in cultural activities imbibing and promoting cultural aspirations for clients.
  • Team building activities ingrained and inculcated amongst employees strengthening team bonding, boosting up their morale for enhanced productivity. Besides, rewards and awards are always there to recognize talent and potential.
  • Our attrition levels are less than 9% and internal job satisfaction levels are more than 90% providing complete peace of mind.
  • Mentoring and Coaching are carried out by diligent and efficient management teams to guide employees to provide impetus to their professional as well as personal well-being-emerging triumphant in every aspect of life.
  • Open House sessions with Management, which entails free-flowing of creative and prospective ideas to be manifested in full bloom along with employee engagement in a positive way for future growth and development.

We believe working in tandem with the driving forces of life:

Integrity

Honesty, Loyalty & Authenticity

Belonging

Affiliation, Affinity, Bonding & Enduring Love

Release

Escape, Excitement, Regression, Relaxation

Joy

Happiness, Delight, Well-Being, Sheer Bliss

Empowerment

Independence, Freedom, Self-Reliance, Control

Achievement

Determination, Goals, Success

Respect

Status Gain & Mutual Validation

Perspective

Exploration, Awareness, Self-knowledge, Balance

Pass the baton to Flightcase and see your dreams turn into reality!

Jobs

Current Openings

Provisioning Analyst / Network Engineer 

Domain: Telecom Provisioning 

Experience: 0 to 3 years 

Work Location: Pune 

Job Description: –Manage the order life cycle for different types of orders for Telecom products in the US region which not only includes placement of orders but to ensure that the orders are error free and a billing completion is received on the same.

Order type includes New Install, Reinstatements, FAC to UNE, Conversions, Account Migration, Platform Change, Copper to Fibre orders and MACD orders as per customer/End user requirement.

Efficiently place all the order types into different vendor portals as per the requirement.

Provide timely updates on the orders to all the stakeholders and incorporate the same onto the corporate system.

Liaise with internal team members/business colleagues for updates and any other validation that is required on the order.

Make Out Bound calls to the vendor as and when required for status updates on the orders.

Make Out Bound calls to the client/end user to inform them about the order FOC.

Ensure all milestones and SLAs are met as per the company standards.

Proactive escalations from time to time to various vendors to keep a check on the missed SLAs.

Meet Productivity and Quality standards.

Upskill on process as and when required.

Senior Business Analyst

Domain: – Healthcare

Experience: 5 + years

Job Description:-

Mandatory Skills:

  • Experience in System Analysis and Business Analysis into US Healthcare Domain.
  • Hands-on experience in sub-sectors of Healthcare such as Remote Patient Monitoring, Population health Management, Telemedicine, Payers, Providers, Life sciences, Healthcare Technology, claims data.
  • Overall understanding of the key drivers in the industry Value-Based Care, Cost Containment, Telemedicine, Population Health Management, Remote Patient Monitoring, etc.
  • Strong Experience of at least 2-3 core systems belonging to any of the Healthcare player’s EMR/EHR/HIS, claims adjudication, Benefits Management, Enrolment Billing, PBM, etc.
  • Understanding of various Healthcare data standards such as HL7, CCD, QRDA, CSV, etc.
  • Should have a good understanding of US Healthcare concepts such as Medicare and Medicaid services.
  • Experience in analysing healthcare claims data
  • Proficient use of IT systems and analysis tools including Microsoft Office (e.g… Excel, Word, PowerPoint)
  • Must be able to convert Client/Stake holder requirement into Business Requirement Document(BRD) and Functional Requirement Document(FRD)
  • Must be able to create and maintain high quality requirement artefacts (user stories, activity diagrams, use cases, data mapping sheets, etc.) using various tools (i.e., Visio, Wire framing tools (Balsamiq), data modeling tools, etc.)
  • Perform activities which is part of a bigger solution using ICD9, ICD10, CPT, HCPCS.
  • Ability to read data models and to understand database table relations
  • Strong technical skills including: Epic navigation and reporting, MS Access, Excel, PowerPoint, Word
  • Demonstrated ability to present complex ideas to a broad spectrum of internal and external audiences
  • Familiarity with health system operations
  • Strong problem-solving skills
  • Ability to work independently and in a team
  • Ability to demonstrate initiative, good judgment and effective decision-making
  • Ability to be user-focused, build relationships and communicate effectively

Preferred Skills:

  • Must demonstrate a methodical, analytical, and clear approach to problems.
  • Experience working in Agile projects is preferred
  • Excellent written and verbal communication skills
  • Drive to learn new US Healthcare concepts and build in-depth expertise so to apply the new concepts to our clients
  • Work using their own initiative, showing attention to detail and customer focus, with a good understanding of the client needs and priorities
  • Connecting with client, gathering, validating, and documenting business requirements, user training manuals and guides, and requirements traceability matrices.
  • Create Wireframes/ prototype version of the business model
  • Create and maintain high quality requirement artifacts (user stories, activity diagrams, use cases, data mapping sheets, etc.)
  • Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts
  • Creating functional specifications for solutions.
  • Ensure that the proposed software solution meets all business needs.
  • Simplifying information and deciphering technical jargon so it is easily understood by the whole team
  • Delivering written and verbal presentations to an organization’s leadership to communicate key findings and updates
  • Creating business requirements documents, periodically reviewing the progress of implemented

Roles & Responsibilities:

  • Should have a good understanding of US Healthcare concepts such as Medicare and Medicaid services.
  • Experience in analyzing healthcare claims data
  • Proficient use of IT systems and analysis tools including Microsoft Office (e.g.. Excel, Word, PowerPoint)
  • Must be able to create and maintain high quality requirement artifacts (user stories, activity diagrams, use cases, data mapping sheets, etc.) using various tools (i.e., Visio, Wire framing tools (Balsamiq), data modeling tools, etc.)
  • Working with the team through collective brainstorming sessions and developing new solutions that are subsequently made sellable.
  • Possess significant experience in clinical and or healthcare claims data, healthcare reforms programs and claims (medical & Rx) data coming from Payers, CMS, Health plans, PBMs
  • Understand client needs and business objectives and present findings in an easy-to-understand way.
  • Hands-on-experience in end-to-end execution of Remote Patient Monitoring/Digital Health/e-prescription/telemedicine projects including requirements gathering, analysis, design, development testing and documentation.
  • Ability to handle complex projects in a multi-tasking environment, meet deadlines and interact with individuals at different levels within the organization.

Executive / NOC Engineer / Sr. NOC Engineer

EXP – 3+ YEARS 

Location : Work from office only (no remote work)

Department: Voice NOC & Technical Assistance Centre (VOIP-Telecom)

Job Description: 

– Providing end-to-end support to one of the leading client from US. Right from creation of tickets to the resolution.

– Voice Operations/Services provided to the Commercial customers are Hosted PBX, Local Phone Services, SIP Trunking and PRI, Toll Free Services, Long Distance, Audio Conferencing etc.

– Good knowledge of Telecom Voice protocols – SIP / SS7 etc.

– Ability to understand the SIP/SS7 protocol traces/ladder diagrams from Empirix or knowledge of any other tool will be an added advantage.

– Proactive Alarm Monitoring of all the network entities – Routers, Switches, NGN network – Soft Switch / Media Gateways, SBCs, Tx Equipment’s, Cisco ONS, E1/T1 etc.

– Maintenance & Operations of Dialogic NGN, Sansay & Acme/Oracle SBCs, Cisco ONS etc.

– Work with vendors / carriers on T1 / T3 TDM circuits. Head-to-Head testing on transport layer.

– Works as an escalation team to support other teams for any call issues by investigating using SIP/SS7 traces, CDRs and raw switch traces.

– Fraud analysis and investigation.

– Troubleshooting skills of various carrier / Vendor issues viz. ASR, ACD, PDD, Dead Air, DTMF, RTDTMF, Fax issues, codec mismatch, One Way Audio, Voice Quality, equipment (pbx/hosted pbx) issues etc. by understanding the network architecture & act accordingly.

– Attending Toll Free, Calling card issues.

– Understanding all VoIP phone features from the platform perspective and troubleshooting answering rules, on hold, music on hold features etc.

– Resolving tickets by making test calls through the switch to replicate, follow up with the carriers, make route changes etc.

– Basic Understanding of Sansay SBC, Dialogic NGN will be an added advantage too.

– Willing to work in 24×7 shifts (Rotational Shifts), which includes – Evening shift (3pm IST), US Business shift (7pm to 4am) and Night shift (11pm to 8am IST)

Other Criteria                                          

– Excellent oral & written communication skills.

– High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.)

– Ability to learn and adapt to multiple internal applications & tools.

– Strong analytical and independent problem-solving skills.

– Team Player

– Able to clearly communicate network issues and the status of efforts to resolve problems

Voice/Non-Voice support experience with CCNA/MCSE certification
2-5 years of good communication skills & support experience

Senior Coordinator – POTS Provisioning

Domain: Telecom

Provisioning Work Location: Pune

Experience: 10+

Job Description: –

  • Manage the order life cycle for different types of orders for POTS line in the US region which not only includes placement of orders but to ensure that the orders are error free and a billing completion is received on the same.
  • Order type includes New Install, Reinstatements, FAC to UNE, Conversions, Account Migration, Platform Change, Copper to Fibre orders, Deny, Restore, hunting configuration and MACD orders as per customer/End user requirement.
  • Efficiently place all the order types into different vendor portals as per the requirement.
  • Provide timely updates on the orders to all the stake holders and incorporate the same onto the corporate system.
  • Liase with internal team members/business colleagues for updates and any other validation that is required on the order.
  • Make Out Bound calls to the vendor as and when required for status updates on the orders.
  • Make Out Bound calls to the client/end user to inform them about the order FOC.
  • Ensure all milestones and SLAs are met as per the company standards.
  • Proactive escalations from time to time to various vendors to keep a check on the missed SLAs.
  • Upskill on process as and when required.
  • Ensure all process related documents are up-to date and saved in the share drive.
  • Knowledge transfer to team members as and when required.

 VOIP Provisioning Analyst I

Domain: Telecom

Experience: 3+

Provisioning Work Location: Pune

Job Description: –

  • Telecommunication Service Management
    2. VoIP System Management
    3. Database and Order Management
    4. Process Improvement
    5. Documentation and Support

    EDUCATION AND SKILL SET
    · Bachelor’s degree in Computer Science, Information Systems, or a related field.
    · Minimum of 3 years of experience in VoIP engineering, telecommunications provisioning, or a related field.
    · Technical aptitude and knowledge of wireline telecommunications technologies and terminology.
    · Strong organizational and time-management skills, with high attention to detail and ability to maintain accuracy under tight deadlines.
    · Ability to work collaboratively in a team environment and adapt to 24/7 operational requirements.

Mail your confident resumes to recruitment@fltcase.com