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Jobs
Domain: Telecom Provisioning
Experience: 0 to 3 years
Work Location: Pune
Job Description: –Manage the order life cycle for different types of orders for Telecom products in the US region which not only includes placement of orders but to ensure that the orders are error free and a billing completion is received on the same.
Order type includes New Install, Reinstatements, FAC to UNE, Conversions, Account Migration, Platform Change, Copper to Fibre orders and MACD orders as per customer/End user requirement.
Efficiently place all the order types into different vendor portals as per the requirement.
Provide timely updates on the orders to all the stakeholders and incorporate the same onto the corporate system.
Liaise with internal team members/business colleagues for updates and any other validation that is required on the order.
Make Out Bound calls to the vendor as and when required for status updates on the orders.
Make Out Bound calls to the client/end user to inform them about the order FOC.
Ensure all milestones and SLAs are met as per the company standards.
Proactive escalations from time to time to various vendors to keep a check on the missed SLAs.
Meet Productivity and Quality standards.
Upskill on process as and when required.
Domain: – Healthcare
Experience: 5 + years
Job Description:-
Mandatory Skills:
Preferred Skills:
Roles & Responsibilities:
Executive / NOC Engineer / Sr. NOC Engineer
EXP – 3+ YEARS
Location : Work from office only (no remote work)
Department: Voice NOC & Technical Assistance Centre (VOIP-Telecom)
Job Description:
– Providing end-to-end support to one of the leading client from US. Right from creation of tickets to the resolution.
– Voice Operations/Services provided to the Commercial customers are Hosted PBX, Local Phone Services, SIP Trunking and PRI, Toll Free Services, Long Distance, Audio Conferencing etc.
– Good knowledge of Telecom Voice protocols – SIP / SS7 etc.
– Ability to understand the SIP/SS7 protocol traces/ladder diagrams from Empirix or knowledge of any other tool will be an added advantage.
– Proactive Alarm Monitoring of all the network entities – Routers, Switches, NGN network – Soft Switch / Media Gateways, SBCs, Tx Equipment’s, Cisco ONS, E1/T1 etc.
– Maintenance & Operations of Dialogic NGN, Sansay & Acme/Oracle SBCs, Cisco ONS etc.
– Work with vendors / carriers on T1 / T3 TDM circuits. Head-to-Head testing on transport layer.
– Works as an escalation team to support other teams for any call issues by investigating using SIP/SS7 traces, CDRs and raw switch traces.
– Fraud analysis and investigation.
– Troubleshooting skills of various carrier / Vendor issues viz. ASR, ACD, PDD, Dead Air, DTMF, RTDTMF, Fax issues, codec mismatch, One Way Audio, Voice Quality, equipment (pbx/hosted pbx) issues etc. by understanding the network architecture & act accordingly.
– Attending Toll Free, Calling card issues.
– Understanding all VoIP phone features from the platform perspective and troubleshooting answering rules, on hold, music on hold features etc.
– Resolving tickets by making test calls through the switch to replicate, follow up with the carriers, make route changes etc.
– Basic Understanding of Sansay SBC, Dialogic NGN will be an added advantage too.
– Willing to work in 24×7 shifts (Rotational Shifts), which includes – Evening shift (3pm IST), US Business shift (7pm to 4am) and Night shift (11pm to 8am IST)
Other Criteria:
– Excellent oral & written communication skills.
– High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.)
– Ability to learn and adapt to multiple internal applications & tools.
– Strong analytical and independent problem-solving skills.
– Team Player
– Able to clearly communicate network issues and the status of efforts to resolve problems
Voice/Non-Voice support experience with CCNA/MCSE certification
2-5 years of good communication skills & support experience
Domain: Telecom
Provisioning Work Location: Pune
Experience: 10+
Job Description: –
Domain: Telecom
Experience: 3+
Provisioning Work Location: Pune
Job Description: –
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