IT Telecom Specialized Software Services

Services-Providing Comprehensive Solutions To Users For Satisfactory End-Results

Telecommunication software is employed for organizing and managing all aspects of electronic data (text, voice, video, etc.) exchange. Flightcase delivers all kinds of service desk solutions for better IT & Telecom Management Software Services to our valued customers. In fact, we have the most experienced experts to our credits having a vast field of expertise and experience in developing application services for varied segments like Telecom Systems & Services, Financial Services using Big Data technologies such as Apache Hadoop, Apache Spark, etc

Flightcase provides customers with

UI enriched applications
Middle ware business Services (SOA Architecture) supporting existing and new clients
Wireless Web Service for establishing communication between Resellers/Subscriber and Telecom Management Service Providers
Upgrading legacy system to latest upgraded software technologies

Flightcase’s Operations Support Systems (OSS) include

VoIP-based services-With

Monitoring

Our customized solutions make room for management of numerous operations effectively:
Network resources inventory
Performance management
Fault management
Trouble ticketing
Fraud protection

Business Support Systems (BSS)

Charging & Billing Systems

CRM Systems

Engage with subscribers in varied ways and means:
Customer account management-involving tracking order history, channel activity, promotion response and others.
Marketing & Promotional Strategy-creating tailored offers, promotions and information related to products and services.
Customer retention-forecasting customer churn as well as enhancing customer value, worth and loyalty by employing advanced, updated analytics.

Customer self-service portals

Modern and interactive portals which are:
Profile-based and personalized
Safe & secure, powerful and scalable
Integrated with business functionalities, data analysis tools and social media platforms
Optimized for mobile phones and tablets

All-round data analysis and reporting

Accentuate the performance of data-enriched business procedures via:
Data Warehousing-aggregating data from various sources into a single, fast and safe database-we make design and implement it.
Advanced reporting and visualization customizable reports for evaluating campaign effectiveness, predicting churn and gaining strategic insights for further improvisations.
Predictive analytics-optimizing marketing tactics and strategies by assessing customers’ behavior and attitude via segmentation and history.

Corporate Portals

Quick and secure portals for helping your team get benefit from:
Business workflow automation
Project and task management
Corporate knowledge base
Workforce management
Procurement management
Document management

Custom Web & Mobile Applications

Customized/Personalized VAS (Value Added Services) Software

Flightcase’s Noteworthy Projects include

Development of mobile number portability system & software
Hybrid mobile apps for video streaming services
Penetration testing of network and web applications for mobile developers
Develop Big Data Solutions through Big Data technologies like Apache Hadoop and Apache Spark
Implementation of Data Analytics Platform for telecom companies

Development of an instant messaging application for Facebook
Modernization of application for lifeline programs
Development of mobile sales apps
Development and support of customer self-service portal for telecom companies
Full-range testing of a 3G/Wi-Fi connection management software
Result of call record extraction and conversion software

Mobile IPTV app development
Mobile streaming app development
Development of VPN mobile client apps
Remote IT support for the telecommunications service provider
Implementation of CRM meeting module for telecom companies

Flightcase’s noteworthy projects include

Remote authentication protocol allowing remote access server to communicate with an authentication server
Standard logging facility collecting messages of varied programs and services including kernel, storing them-IPAM, DNS, DHCP, AAA, Wi-Fi Management system (Quota, Voucher, Authentication)
Product & API/Middle layer development (language-Python/Scripting Services)
ETL Job-Scrapping, Data pipeline
Data migration

Network-BNG design & configuration (Router, Switches, Firewall, ONT, OLT)
Kubernetes, Docker
AWS-serverless deployment, API development, data migration, ETL job, AWS support & API to interact with support center
NOC/helpdesk
L2 & L3 support for telco (OSS, BSS), IT (Server, Cloud) & network (Router, switches, firewall)

Select Flightcase for

Decade old experience of working with International Network Providers of Voice/Data/IP/Mobility Network operators in access network, backhaul network and core network
Remote Monitoring NOC operational issues for IT Products, Internet Service Provider (ISP), Telco Carriers, Telecom Service Provider (TSP) network, etc.
Troubleshooting expertise for Network elements/equipment, putting our customers on global platforms.

Experience for deployment of complete NOC (inclusive of OSS tools, IT infrastructure and video wall) for centralized NOC/Technical support solutions
We are one of the first companies to incorporate Cloud based application Monitoring & Support under VoIP cloud for our customers, our achievement in Project Monitoring System (PMS) development for a manufacturing company is to look out for!
Handling dedicated NOC/Support staff of more than 150 IT & telecom professionals

Flightcase Support Services Help Business with

Audit for SLA, OLA & recommendations
Our engineers capable of providing L1, L2 and L3 support
Performance Reporting
Prompt response time from our engineers
Option of Offer in dedicated or shared model
Reduces your company’s operating costs
Flat monthly fee regardless of call/work volume or schedule

Flightcase, an Organization, in its continuity of growth and development, is aligned to the client in accordance with their requirements and expectations. Being an ISO 27001/2022 (ISMS) Certified & GDPR compliant company providing IT & ITES Technical Process Operations & Support of Services, Flightcase also provides NOC & Engineering Support along with Remote Monitoring Management (RMM) Solutions, DATA & RPA Analytics, Cloud & Data Management, Healthcare Support and Services to our clients the world over. Within a few years of making inroads in IT industrial sector, Flightcase has gained the status of being your ‘Extended Office’, receiving awards such as the Global Carrier Award in 2018, Global Carrier Award in 2017, GCCM in 2017 & in Berlin that speaks for itself its dizzying height of success.

Embrace Flightcase with open arms and see your business grow, and prosper, offering cost-effective feasible solutions with professional backend support & Services provided since 2008!