NOC & Engineering Support

Get Started Today With Our Custom IT Solution.

Troubleshooting at Level ½ on VOIP/TDM/RF/FIBER Platforms & Switches

Monitoring and doing initial activity to understand customer/vendor issues

Call issues – DTMF, Routing, OWA, DA, Quality issues]

Trouble ticket management , performance management as per client tools

Handling tickets and responding as per SLAs

Dealing with Vendors (Termination Providers) for all type of technical issue through Mail or Live Chat

Full understanding of SIP/IP protocols, knowledge of Unix

Configures, testing, and monitoring LAN/WAN equipment’s and related soft switches.

Flightcase NOC is also focused on providing high quality network management supporting Fiber Optical Network and Submarine Optical network.

Routing switching protocols like BGP, OSPF, EIGRP, IGRP, ISIS, MPLS, STP,IP, FTTH network etc.

Configuring network Management tools such as PRTG, Syslog, Solar winds etc.

Network health and performance reports that are regularly generated to ensure you are receiving the service you need.

Managed security that mitigates viruses, worms, distributed denial of service (DDoS) attacks and more.

Built-in system redundancy.

Less time spent waiting for providers to trouble shoot issues or get back to you when service is not up to expectations.

Increased uptime coupled with less time to address issues.

Useful Links