NOC Monitoring Support

24X7 Outsourced NOC Services-Support Your Networking Requirements with Remote Monitoring & Management

A network is the heart of every company, helping companies to communicate internally and externally, store vital data and many other functionalities. A million things can go haywire with a network, requiring monitoring and troubleshooting to remain secure and decipher an optimum performance. A Network Operation Center or NOC is a centralized place where IT technicians can help support companies remotely with their networking requirements through remote monitoring or surveillance and management or RMM. In terms of security, a NOC Support Service is the first line of defence against any attacks or disruptions a company or enterprise might experience with their telecommunication networks.

Benefits of NOC:

Back up data stored on network devices to make sure it’s accessible and safe if something disastrous happens.
Patch management features on NOCs allow a company to keep all their devices and software updated with the latest patches, without having to go through them individually.
NOC makes updating, troubleshooting, and installing software on systems connected to the network a breeze.
Provides antivirus support making sure viruses do not run rampant throughout the company’s network.
Develop reports for the network’s performance, the health of the network, and optimization of how their network is performing.
Monitor and manage firewall and network security software.

Spot and analyse attacks on the network from outside sources or external threats, helping companies with large networks to keep track of their networks without having to deal with every aspect manually.
NOC consists of people who monitor the network and maintain all aspects of the operation of a company’s IT infrastructure.
Monitors networking devices, allowing you to have more visibility into what’s happening across your entire environment so that you can get an inkling of something wrong if any.
Monitors complex networks for maintaining, upgrading and optimizing networks.
Provides security services like intrusion detection systems, firewalls, antivirus software, spam filters and more.

Functions of NOC & Responsibilities of NOC Technicians NOC Technicians

Companies, mainly large ones, have extensive networking systems allowing them to be efficiently competitive in their industry. However, the larger the network the higher the chance of threats and malfunctions. This is where NOC functions exponentially for the company. The company can hire a NOC for a cheap monthly fee every month and by doing this, NOC technicians take the onus of remotely monitoring the company’s network and catch any issues appearing on the network 24X7. NOC technicians are trained to spot discrepancies in-network and recognize various types of attacks, malfunctions, and malpractices disrupting the network. They are the people company gives a call to when they are undergoing network issues in the office. NOC technicians are capable of helping company employees with network installation on new machinery, updating current systems, and troubleshooting random issues down to a single machine when needed. They work round-the-clock 365 days a year to ensure the security of your network when people are away from the office. Furthermore, NOC technicians help manage updates for Mac and Windows in optimal condition to be protected, saving a lot of time and money. So, overall, for most larger companies, NOC is a necessity.

Flightcase’s Network Outsourcing Service is on a multi-year or annuity contract/relationship with our client involving managing their ongoing Network or Telecom Management Services for monitoring, enhancing, maintaining and supporting premises or core network infrastructure, precisely enterprise telecommunications assets including fixed and wireless).

In addition to Network or Telecommunications management, Network outsourcing from a client’s viewpoint isolates those services particularly delivered in a longer-term contract in support of Network Infrastructure: Consulting/Advisory services, Network and integration, Network Infrastructure for deployment and added support services.

Flightcase’s Network Operation Centre (NOC) Management offering is a packaged, automated, IT Infrastructure management service for managing end-to-end IT infrastructure. Our NOC provides automation for IT Monitoring, IT Helpdesk, IT Desktop/Server monitor/track/troubleshoot inventory and also derive IP traffic analysis.

How Does NOC Execute Incident Response?

An incident response plan defines procedures for responding to incidents within a company, covering everything from identifying the problem to restoring normal operations after the issue has been resolved.

An IRP includes:

Notifying appropriate personnel
Identifying affected areas
Documenting events
Assigning responsibilities
Establishing contact points
Developing recovery plans
Providing training
Reporting outcomes

Our NOC Engineers/Technicians Monitoring in a Typical NOC

Client Interaction
Monitor Automated and End User Incident and Outage Reporting
Ensures Proper DNS, Firewall, Server Configuration, IP Switching, & VPN for Customer Networks
Responding to Alarms/Alerts following Standard Operating Procedures
Managed Control Protocols & LAN/WAN Infrastructure
Managing Trouble-Ticketing System

Proactively Monitoring for Ensuring Round-the-Clock Operation
Implement, Maintain & Repair Routing
Troubleshooting Related to Any Network Outages
Create Reports on Uptime, Bandwith Usage, Server Utilization & Other Key Metrics
IP Surveillance & Any Other Terminal with an IP Address

We, at Flightcase, have highly competent engineers, technicians and shift supervisors working cumulatively to ensure that NOC is functioning properly for their clients. We provide quality technical support to the network 24X7,monitoring and reviewing varied issues, and deciphering quality technical support to make sure everything is sorted out in a timely and proficient manner.

How Communication Flows Through NOC?

Incident Handling

NOC engineers and technicians handle complaints from their company about network, company requests for updates, new orders, reports, and other information regulated by NOC.

Escalation

NOC engineers or technicians handle escalation, which happens when standard troubleshooting does not help.

Prioritization

Handled by shift supervisors monitoring all tickets and incidents that come into NOC.

Skills Required To Run an Enterprise Network Operations Center

An incident response plan defines procedures for responding to incidents within a company, covering everything from identifying the problem to restoring normal operations after the issue has been resolved.

Incident handling occurring on NOC or company’s network, integrated support for the incident, problem, change, configuration management with optimized triage process for incident resolution.
Opening tickets for tracking down documentation issues and resolution of problems.
Monitoring Infrastructure involves a fair understanding of the inner workings and functionalities of NOC infrastructure for monitoring correctly.
Understanding Routing/Switching involves knowing route information and being able to switch routes along with installing on respective switches/servers remotely on IP.
Monitor Systems including know-how of monitoring systems of all backbone links and network devices.
Understand SAN Basics.
Tracking issues appearing on NOC, managing patches to resolve issues.
Troubleshooting with clients all network and system-related problems.
Analyse IP issues by reviewing systems like UNIX & Router logs.
Includes out-of-the-box reports, dashboards, and analytics.
Support multiple tenancy support for service providers.
Voice & data (IP) monitoring.

Ensuring continuous operation of servers & services.
Full-featured, web-based helpdesk for resolving IT & non-IT issues.
Managed capacity planning service to audit customers’ IT environment.
Providing quality support for network users.
Provides automation for ITIL Service Support Processes.
Service level management for support processes.
24X7 supervised an operation by highly skilled network & system engineers.
Generates notifications, escalations & reminders.
Validate & deploy complex VoIP solutions from an end-to-end perspective.
Provides role-based access control for secure data access.
Enabling technologies across telecom platforms.
Highly scalable with high performance and supports multiple users across many teams and locations.
The central management console for response and resolution within SLAs.
Remote management capability for scheduled and ad hoc maintenance.

Network Operations Center Best Practices include tools like SNMP, MIBs, Wireshark, Netflow, and Analyzer, which will help you get more information about traffic flow across the network. You should always keep track of the logs, analysing them periodically. They are under constant pressure to meet the demands of IT organizations or healthcare or any other domains.

Tools & Techniques for Improving NOC Management

Automation for achieving high levels of efficiency and effectiveness.
Ticketing system for recording events, assigning priorities and communicating status updates.
Monitoring
Knowledge-Base System keeping an Open-Stop Source for all knowledge and documentation information.

Logging/Monitoring tools
Reporting & measurements for things like response times, throughput rates, CPU utilization, memory usage, disk space consumption, bandwidth usage, and the number of users logged into the system.
Security
Prioritize Incident Response & Remediation

Tips for Implementing Best Practices by NOC Team

Our NOC Services Providing Maximum Server Performance:

Monitoring & Reporting on the Network 24X7 Service Desk including Infrastructure Monitoring & Application & Server Monitoring
Incidents Management & Problems
Monitoring creates Web-based Reports based on servers, websites, & customer interactions
Firewalls for security on private networks for preventing unauthorized access
VPN Tunnels or Virtual Private networks for connecting a private network
Wireless Access Points give Wi-Fi devices the ability to connect to a wired network, monitoring access points to prevent unauthorized access to information

LANs (Local Area Network)/WANs (Wide Area Network)/MANs (Metropolitan Area Network)
Power & Facility Systems
Maximize performance of network servers with minimal cost
Captures & Classifies network Events, notifies of network events, minimizing downtime by an escalation of resolution.
IT Resources being more efficient, expenses associated with staffing & software are reduced while server performance is maximized.
Protects against & fixes network outages.

Service Level Agreement

SLA Driven NOC Services as per Your Requirement & Budget-Service level agreements, or SLAs, are contracts between end-user and service provider outlining services to be provided by NOC and costs involved in it. SLA has driven NOC giving both companies and clients an advantage as both know exactly what to expect from services.

Choose Flightcase SLA NOC Services and customize them as per your requirements, while saving money.

NOC Services Adhering to Several Trends

Our NOC Services Help Companies Achieve

24X365 performance surveillance

Unlimited remote & onsite support

Provides real-time optimization

Disaster recovery

Cost savings

Provides customization

Reduced investment costs

Security & backup management

Preventive maintenance & scheduled health reviews

Priority response

NOC Support

Notification support detecting and identifying events from alarms, calls, and emails related to network and security equipment, circuits, cloud infrastructure and applications.
Tier 1 support includes initial event correlation, infrastructure and services impact determination, and incident prioritization within established SLA timeframes in addition to the scope of Notification Support.
Advanced Tier 2&3 support includes a deeper investigative level of troubleshooting expertise in network & IT technologies.

Service Transition

Planning & support
New service onboarding
Change management
Service asset & configuration management

Service reporting & service analysis

Complementary support services

Platform integration services
Client runbook development
Client infrastructure management setup
Custom functionality
Provisioning

Our NOC Solution for Enterprises, Service Providers & OEMs

Enterprise

Network
Compute
Databases
Storage
Applications
Service desk
Tier 1-3 support

OEM

White-label support
Optical, Ethernet, and IP technologies
SD-WAN, SDN, HFV
Span management
Field support
Product support
Service desk
Tier 1-3 support

Service Providers

White-label support
Layer 0,1,2,3, technologies
AD-WAN, SDN, NFV
Carrier support
Service desk
Tier 1-3 support

At the end of the day, it all boils down to Why Choose Our NOC Team For Your Company?

Without an effective NOC, persistent support issues result in expensive project delays, endless stress, and serious vulnerabilities shaking the very existence of your business operations.

Flightcase, an Organization with its ongoing process of growth and development, always keeps client requirements, specifications and expectations in mind when it comes to delivering solutions and services. Being an ISO 27001/2022 (ISMS) Certified & GDPR compliant providing IT & ITES Technical Process Operations & Support of Services, Flightcase also provides NOC & Engineering Support along with Remote Monitoring Management (RMM) Solutions, Data & RPA Analytics, Cloud & Data Management, Healthcare Support and Services to our clients globally. Within a short tenure, Flightcase has managed to earn the tag of being your ‘Extended Office’, getting awards such as the Global Carrier Award in 2018, Global Carrier Award in 2017, GCCM in 2017 and in Berlin reaching an impeccable height of success.

Consult Flightcase for making your business skyrocket with each and every passing day, providing cost-effective viable solutions with professional backend support & Services since 2008!