Outbound Voice Support/Outbound Call Center

Outbound Voice Support/Outbound Call Center Services

Even in the age of internet marketing, outbound dialing is an integral part of a company’s marketing and customer service strategy. If implemented right, it can create valuable and long-lasting customer relationships. Flightcase’s outbound support services enable clienteles to keep in touch proactively with customers and metamorphose customer relationships into tangible business value. We can offer outbound as a standalone service or in tie-ups with one or more of our other Call center services: inbound voice support and technical support.

A Glance at Our Outbound Support Services

Surveys

Supplement your in-house market research with customer surveys and feedbacks for learning about current sentiment, expectations and challenges.

Telemarketing

Promote products and present sales pitches for driving sales and keep customers abreast of the latest products, services and plans on offer.

Lead generation

Generate business leads and grow your customer list in an organized, structured, consistent and continuous manner.

Collections

Outsource debt collection and pending payments for getting complete peace of mind, fully aware of the sincere and dedicated representatives’ dealings of sensitive communications proactively.

Follow-ups

Always make it a point to follow-up which is an important moment in the prospect’s journey.

Appointment Booking

Lead potential and relevant customers via the sales lifecycle by starting off with contacts and arranging meetings thereafter.

Outbound Voice Support Solution’s Instrumental Role In Businesses

Appointment Booking

Conversions-Outbound calls from customer service representatives can catch prospective and relevant customers early on, leading them along the fulfilling sales journey in an informed and seamless way.

Acquisition

Calls remain an intimate customer communication outlet. Follow up on email marketing with a phone call for building up prospects’ interest and upsell or cross sell to customers.

Retention

Customer relationships are maintained and sustained via proactive communication relating to your new product, loyalty schemes, special offers or discounts, occasional flier programs and more.

Research

Outbound support services permit more exchange of information in an effective manner for both sides, enabling you to understand your customers at a deeper level.

Renewals

A phone call from a professional team is the best way to check in with customers during the time of subscription renewal, in other words, service expansion.

Flightcase’s best practices of voice support always look into it that your customers can avail the benefits of every telephonic interaction without having to endure unnecessarily long, tedious calls.

Outbound Voice Support/Outbound Call Center