NOC Support
(All Tiers/ Levels)Troubleshooting at Level ½ on VOIP/TDM/RF/FIBER Platforms & Switches
Monitoring and doing initial activity to understand customer/vendor issues
Call issues – DTMF, Routing, OWA, DA, Quality issues]
Trouble ticket management , performance management as per client tools
Handling tickets and responding as per SLAs
Dealing with Vendors (Termination Providers) for all type of technical issue through Mail or Live Chat
Full understanding of SIP/IP protocols, knowledge of Unix
Configures, testing, and monitoring LAN/WAN equipment’s and related soft switches.
Optical Network Support Personnel
Flightcase NOC is also focused on providing high quality network management supporting Fiber Optical Network and Submarine Optical network.
Routing switching protocols like BGP, OSPF, EIGRP, IGRP, ISIS, MPLS, STP,IP, FTTH network etc.
Configuring network Management tools such as PRTG, Syslog, Solar winds etc.
Network health and performance reports that are regularly generated to ensure you are receiving the service you need.
Managed security that mitigates viruses, worms, distributed denial of service (DDoS) attacks and more.
Built-in system redundancy.
Less time spent waiting for providers to trouble shoot issues or get back to you when service is not up to expectations.
Increased uptime coupled with less time to address issues.
Case Offering Includes
- 24×7 Product Support & Maintenance
- Level I, II and III Product Support
- Network Management, Operations & Support
- Application Development – Telecom/ IT
- Legal/ IT-enabled business solutions
CRM
- Performance Reporting
- Network Performance Management
- Professional Services
- Data Communication Network Management Monitoring
- Condition Notification
Software Development
- Telecom Software Development
- Telecom Domain Reporting Softwares
- Web Application Interfaces
- Software solutions like Java, Ruby on Rails, Perl