NOC

Network Outsourcing is on a multiyear or annuity contract/relationship with our client involving the managing of their ongoing Network or Telecom Management Services for   monitoring, enhancing, maintaining and supporting premises or core network infrastructure, precisely enterprise telecommunications assets (including fixed and wireless).

In addition to Network or Telecommunications management, Network outsourcing from a client’s perspective isolates those services specifically delivered in a longer-term contract in support of Network Infrastructure: Consulting/Advisory services, Network and integration, Network Infrastructure for deployment and added support services.

Network Operation Centre (NOC) Management
Our Network Operation Centre offering is a packaged, automated, IT Infrastructure management service for managing end-to-end IT infrastructure. Our NOC provides automation for IT Monitoring, IT Helpdesk, IT Desktop/Server to monitor/track/troubleshoot inventory and also derive IP traffic analysis.

NOC Support

 Event Monitoring and Management

Event Monitoring and Management

 Incident / Problem Management

Incident / Problem Management

Performance / Reports Management

Performance / Reports Management

Provisioning / Integration Services

Provisioning / Integration Services

Rates/Business Analytics

Rates/Business Analytics

NOC - Few Steps to Operational Efficiency

Voice & Data (IP) Network Monitoring

Monitoring Operations of all backbone links and network devices

Ensuring continuous operation of Servers and Services

Full featured, Web Based Helpdesk for resolving IT and Non-IT issues

Providing Quality Support for Network Users

Provides automation for ITIL® Service Support Processes

Troubleshooting with Clients all Network and System related problems

Integrated Support for Incident, Problem, Change, Configuration Management

Opening Tickets to track and Document resolution of problems

Address interrupt with switch manufacturer

Service Level Management for Support Processes

24X7 Supervised Operation by Highly Skilled Network and System Engineers

Generates Notifications, Escalations, Reminders

Includes full featured Knowledge Base

Installing on respective Switches/Servers Remotely on IP

Validate and Deploy Complex VoIP Solutions from an End-to-End perspective

Provides Role Based access control for Secure Data Access

Enabling Technologies across Telecom Platforms

Includes Powerful & Flexible Routing Engine

Analyze IP issues by reviewing system (e.g. UNIX and Router) logs

Includes out of the box Reports, Dashboards, Analytics

Manage Patches to Resolve Issues

Supports Multiple Tenancy Support for Service Providers

Highly Scalable with High Performance and Support Multiple Users across many Teams and Locations

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