Under these Covid times, NOC & Remote Support needs to top class for those working from homes to ensure clients get their best output.

Increasing or sustaining profits/margins by reducing service delivery costs are the key element.
1) Imperative to manage your client’s IT infrastructures & to keep them running smoothly and efficiently, detect anomalies and resolve issues before they impact client business operations.
2) Efficient & well experienced NOC / Support resources who have good experience to isolate and troubleshoot issues from time to time
3) Your outsourced NOC should be skilled to meet & deliver as per customer expectations.
4) Downtime during these times are a strict no-no, proper backup of engaging resources is a must in case of a power outage during work from homes
5) Ability to monitor a variety of applications, networks, databases, storage, VOIP, servers, firewalls, cloud, and so much more is the key challenge
6) Minimizing downtime and isolating problems are key factors
7) Networks become increasingly complex and virtualized, finding the root of the problem becomes even more difficult if an engineer is not experienced to handle similar support situations.
8) Multiple tracking/monitoring for your client which gives cost-effective results for any client across the globe.

Flightcase is a pioneering business for over 13 years – it has done its best to enhance customer needs from time to time & improve on our service deliverables.